HR Manager

Work Setup: Hybrid (BGC Taguig)

Work Schedule: Midshift

Start Date: ASAP

Requirements:

• Bachelors degree in human resources or related field
• Minimum of 7 to 10 years of progressive HR experience, with strong exposure to recruitment, employee relations, and employee engagement in the BPO industry.
• Solid knowledge of labor laws, HR best practices, and compliance requirements.
• Proven experience managing complex employee relations cases and end-to-end recruitment.
• Background in payroll, benefits and expatriates is an advantage
• Familiarity with HR Systems
• Experience partnering with senior leaders and managing cross-functional stakeholders.
• Excellent interpersonal skills with an ability to deal professionally with individuals at all levels inside and outside of the company
• Ability to maintain confidentiality of employee information
• Professional Human Resource (PHR) or Senior Professional Human Resources (SPHR) Certification or recognized H.R. certification a plus

JOB HIGHLIGHTS:

Recruiting

• Lead and oversee end to end recruitment strategies, ensuring timely and high-quality hiring across all levels.
• Partner with hiring managers to understand workforce needs, define roles requirements, and calibrate candidate expectations.
• Guide recruitment teams on best practices, compliance, and market competitiveness

Employee Relations

• Serve as the primary point of contact for employee relations matters, including grievances, disciplinary actions, performance issues, and conflict resolution.
• Conduct and oversee investigations related to misconduct, policy violations, and work place concerns, ensuring due process and confidentiality.
• Provide guidance to managers on handling sensitive employee issues, performance management, and corrective actions.
• Ensure consistent application of company policies and labor laws to mitigate legal and labor risks.
• Manage complex cases such as terminations, review and report redundancies, and forecast potential labor disputes.
• Plays as a neutral and trusted advisor, balancing business needs with employee advocacy.
• Partner with legal counsel and external agencies when needed to address labor and compliance matters.
• Ensure proper documentation and record keeping for all discipline-related actions. (Corrective Action Forms, Coaching Logs, Performance Improvement Plans)

Other Responsibilities

• Coach managers/supervisors on effective feedback, performance conversations, and leadership behaviors.
• Collaborate with payroll, benefits, and other HR functions to ensure seamless service delivery
• Conducts new hire orientation and ensures a smooth transition from the recruiting team to training.
• Plans all company-sponsored employee events, wellness initiatives, and community involvement. Oversees employee engagement activities.
• Participates in the review, amending and/or creating and implementing human resource policies and procedures.
• Formulates responses for any unemployment claims and represents company for unemployment hearings.