HR Services Training, Quality and Metrics Associate

Who are we?

Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.

HR Services Training, Quality and Metrics Associate

Job Summary

The Associate, HR Services - Training, Quality, and Metrics will be responsible for developing and conducting training programs, performing quality checks and audits on HR processes, and creating and analyzing metrics and dashboards to gauge and improve the efficiency and effectiveness of HR services.

Responsibilities

Training Development & Delivery

Deliver training programs for HR Services team members, and employees and managers on HR Services

Update training materials based on process changes, new technology, and feedback

Quality Assurance & Audits

Perform regular quality checks and audits of HR processes and services

Identify areas for process improvement and make recommendations to enhance service quality

Metrics & Dashboard Creation

Develop and maintain HR metrics and dashboards to monitor performance and identify trends

Analyze data to provide insights on service delivery, process efficiency, and team performance

Present findings and recommendations to HR leadership for informed decision-making

Continuous Improvement Initiatives

Collaborate with HR teams to implement continuous improvement strategies

Facilitate process improvement workshops and brainstorming sessions

Monitor the impact of improvements and adjust strategies as necessary

Stakeholder Engagement

Work closely with HR teams and stakeholders to understand their needs and challenges

Communicate effectively across different levels of the organization

Qualifications

Bachelor’s degree in Human Resources, Business Administration, or a related field

Proven years of experience in HR, with a focus on training, quality assurance, and metrics analysis

Strong knowledge of HR processes and best practices

Experience in developing and delivering training programs

Proficient in data analysis, reporting, and dashboard creation

Excellent communication, presentation, and interpersonal skills

Ability to manage multiple projects in a fast-paced environment

Proficient in MS Office, HRIS systems, and data visualization tools

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.