HR Solutions Services Associate III - Mandarin Bilingual

Job Track Description:

• Performs tasks based on established procedures.


• Uses data organizing and coordination skills to perform business support or technical work.


• Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Proficiency within a range of analytical or operational processes.


• Completes atypical assignments.


• Works within established procedures and practices.


• May establish the appropriate approach for new assignments.


• Acts as a resource for colleagues.


• Completes work with limited supervision.

Functional Knowledge

• Has developed skills in a range of processes, procedures, and systems.

Business Expertise

• Understanding of how best teams integrate and work together to achieve company goals.

Impact

• Impacts a team, by example, through the quality service and information provided


• Uses discretion to change work procedures and practices.

Leadership

• May provide guidance and support to junior team members.

Problem Solving

• Provides solutions to atypical problems based on existing precedents or procedures.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Prepares benefit calculations and reports. (e.g., accurate payment of vendor monthly billings, employee leave, and terminations)


• Prepares year-end benefit statements and benefit record updates.


• Assists with benefit open enrollment process including system testing, employee self-service enrollment and updates.


• Guides employees in the completion of appropriate forms, claims, calculation of benefits, and premiums.


• Liaises with actuarial staff, senior consultants, senior administrators, managers, and trust and insurance company representatives on behalf of client employees.


• Processes relocation documentation and payments. (e.g., extending inbound contracts, visas, and assisting employees with setting up bank accounts)


• Prepares offers, terms, and conditions letters.


• Performs other duties as assigned.


• Complies with all policies and standards.