HR Specialist - Employee Relations and Engagement

CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us!

We are looking for an HR Employee Relations and Engagement

Responsibilities:

• Developing and implementing disciplinary policies and procedures.
• Managing investigations and resolving employee conflicts.
• Designing and executing employee engagement programs.
• Analyzing employee feedback and engagement metrics to inform improvements.
• Training managers and employees on conduct and engagement practices.
• Ensuring compliance with employment laws and regulations related to discipline and engagement.

Educational Background:

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or any related field.
• Master’s Degree in Human Resources Management, Organizational Development, or Business Administration with a focus on HR. (Optional)

Experience:

• Experience in handling disciplinary actions, including investigations, policy enforcement, and conflict resolution.
• Experience developing and implementing employee engagement programs, surveys, and retention strategies.
• Experience in the BPO (Business Process Outsourcing) industry can be highly beneficial.

Skills:

• Ability to mediate disputes and resolve conflicts effectively.
• Strong written and verbal communication skills to articulate policies and address concerns.
• Understanding of employment laws and regulations related to disciplinary actions and employee rights.
• Ability to analyze engagement data and disciplinary issues to identify trends and implement improvements.
• Empathy and the ability to build relationships with employees at all levels.
• Skills in managing high-pressure situations and making objective decisions.
• Willing to work on-site.
• Willing to work on shifting schedule.

• Free one meal a day
• Emergency Loan and Other Financial Assistance Program
• Free 24-hour snacks and beverages
• Health Insurance
• Health Subsidy
• Interest-Based Clubs
• Retirement Plan/ Life Insurance
• Savings Plan
• Team Socialization Allowance
• Perfect Attendance Bonus
• Quarterly Perfect Attendance Bonus
• Year-End Performance Bonus Plan(Company discretion)
• And much more.