HR Support Representative (Shared Services).

Company : Medtronic

Job Type : Full Time

Taguig, Metro Manila

Number of Applicants

:

000+

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Job Description - HR Support Representative (Shared Services).

Careers that Change Lives

At AskHR in Medtronic, our goal is to provide a best-in-class employee experience, providing a standard level of care to our customers and drive operational excellence. We are the first point of contact for employees and managers to receive solutions and answers to their HR related questions and manage a Hire to Retire HR processes whilst collaborating with various team within and outside Human Resources (HR) function. The APAC AskHR center supports 14 countries in APAC and supports key languages: English, Thai, Vietnamese, Korean, Japanese.

This is an exciting time to join the APAC ASK HR Team as we embark on a HRSS (HR Shared Services) transformation journey.

A Day in the Life

In this role, you will have the opportunity to work with regional and global members of the ASK HR centers, HR Centers of Expertise (COE) and HR Business Partners (HRBP) to ensure consistent interpretation and guidance are given to employees and managers in relation to HR Programs & policies, HR applications and other HR services. You are encouraged to proactively learn and support the adoption of Lean culture. You will be coached to identify, resolve and/or escalate as appropriate problems that arise using A3 DMAIC process to identify root cause of issues and implement solutions. You are encouraged to gain in-depth understanding of processes and can correlate policies, legislations and tools into your day to day operational activities.

Be curious, ask why, find the how, consult and you’ll find that you are learning through finding solutions to problems.

Key responsibilities:

Manage inquiries using ServiceNow case management tool, evaluate and understand the case, resolved at first point of contact and/or escalate the queries with a customer centric approach.

Actively identifies knowledge gap, work with team and HR COE to build knowledge article enabling consistent and easily accessible information for better service delivery

Timely escalation of employee issues/concerns and feedback which enables HR to capture the Voice of the Customer

You will adhere to our operational excellence standards and provide best in class HR Service Delivery Catalogue

Perform administrative task and documentation within the scope ASK HR Service Delivery Catalogue

You can work in ambiguous situation where the task at hand may not be clear but with guidance and working together as a team, you take ownership and/or contribute to making things better

You will contribute on building the knowledge-based article and other centralized information (i.e. FAQ)

Must Have:

Minimum of 2 years of relevant experience

Your Profile

Bachelor’s Degree in Human Resources or any other discipline preferred

Experience working in an HR Shared Services environment

Experience in using these tools will be helpful but we will also provide training: ServiceNow Case Management, Workday and Taleo.

Fluent in English both written and verbal communication

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