HRS Solutions Specialist

If you're passionate about technology, process optimization, and enabling global operations through innovative solutions, this role is for you! This position is based in the Philippines and plays a critical role in managing and enhancing enterprise platforms, driving automation, and supporting data-driven decision-making across global operations. We prioritize safety, wellness, and inclusion—and we're looking for someone who thrives in a collaborative, innovative environment. Administer and configure ServiceNow HRSD to maintain and enhance the HR service catalog and workflows. Develop and manage dashboards and reports using analytics tools and Microsoft Power BI. Own and support Microsoft Power Platform tools (Power BI, Power Automate, etc.) for automation and reporting. Manage access provisioning and maintenance for global applications (Quality, ZIC, and future platforms). Lead User Acceptance Testing (UAT) for technology rollouts and enhancements. Create training materials and user guides for tools and processes. Provide technical support and process automation (e.g., Excel macros, Power Automate flows). Act as a solutions champion, promoting best practices and continuous improvement. Bachelor's degree in Information Systems, Computer Science, Business Technology, or related field (HR background is a plus but not required). 3-5 years of experience in system administration, reporting, or process automation. Hands-on experience with ServiceNow HRSD (configuration and administration). Proficiency in Microsoft Power Platform (Power BI, Power Automate). Strong data analytics and reporting skills. Experience with UAT coordination and documentation. Excellent communication skills for global collaboration and training. Ability to work independently and manage multiple priorities. Familiarity with enterprise IT governance or platform management is a plus.