IAM Engineer 2

The Identity and Access Management Engineer is a key member of the Global Security & Risk team, responsible for the support of the Identity and Access Management (IAM) platform and the Privileged Access Management (PAM) platform. This role will focus on the systems associated with general and privileged access, analysis and maintenance of directory attributes, and day-to-day business support of both IAM platforms. To effectively manage the enterprise IAM and PAM platforms, this Analyst will be involved with research and day-to-day operational support, which includes the ServiceNow ticketing system. This role requires a high level of collaboration with Asurion end users in both platforms and the IAM team.

Essential Duties & Responsibilities:

• Assist in day-to-day operational requests and requirements related to the IAM platform.
• Maintain and create IAM roles as requested or assigned.
• Assist in quarterly access certifications as outlined in SOC1, SOC2, and Financial Requirements, as needed.
• Use problem solving skills with urgency to address major outages and emergency incidents.
• Provide access certification artifacts and documentation as requested.
• Update and manage day-to-day ServiceNow incidents and requests within service level agreement.
• Act as a point of contact (using Asurion communication platforms such as email and messaging) for IAM and PAM issues or concerns.
• Communicate compliance requirements related to role questions and additions.
• Update documentation as required.
• Diligently report issues or concerns when discovered.
• Perform other related duties as assigned.

Education, experience, and skills desired:

• 1-year practical experience or education and certifications.
• Background insecurityor in information technology.
• Strong analytical and problem-solving skills are necessary.
• Competence in Microsoft Office products.
• Excellent communication (oral, written, presentation), interpersonal, and consultative skills in English are required.
• Ability to operate effectively in a fast-paced environment.
• Experience in meeting deadlines and adapting to frequent changes.
• Work schedule flexibility.