Implementation Specialist

• Lead end‑to‑end implementation projects from kickoff through go‑live and handoff, managing scope, milestones, and risks. 
  
• Conduct discovery to understand customer requirements, workflows, and technical environment; translate these into configuration plans. 
  
• Configure product settings, users, permissions, integrations, and data mappings to align with customer needs. 
  
• Coordinate data migration, testing, and validation with customer and internal technical teams. 
  
• Run onboarding and training sessions for admins and end users, tailoring content to different audiences. 
  
• Track implementation progress, communicate status and next steps clearly, and adjust plans when customer priorities or constraints change. 
  
• Identify and troubleshoot rollout issues, coordinating with Support, Product, and Engineering as needed. 
  
• Capture repeatable patterns, edge cases, and feedback to improve implementation playbooks, templates, and product roadmap inputs.
  
  
  

Requirements

• Product / Service Knowledge – Level 2 
  
• Customer Communication – Level 2 
  
• Technical Ability – Level 3 
  
• Issue Resolution – Level 3 
  
• Relationship Building – Level 2 
  
• Project / Implementation Management – Level 3 
  
• Data Analysis & Reporting – Level 2 
  
• Strategic Thinking – Level 2 
  
• Stakeholder Management – Level 3 
  
• Process Improvement – Level 2 
  
• Cultural Competence – Level 2
  
  Qualifications 
  
• 1 -2 years in implementation, onboarding, professional services, or a customer‑facing technical role. 
  
• Strong technical aptitude; experience with configurations, integrations, or APIs is a plus. 
  
• Demonstrated project management skills (formal PM training or certifications a plus). 
  
• Excellent communication and facilitation skills with both technical and non‑technical audiences.
  

Benefits

• Great Place to Work -Certified Company
  
• Premium HMO
  
• Holistic employee experience
  
• Work -from -home and hybrid work setup
  
• Rewards and incentives
  
• Monthly engagement activities
  
• Career advancement opportunities
  
• Paid referral program