Implementation Specialist, Professional Services

At ClickUp, our highest priority is our customers. Our goal is to provide them with not only the best customer success in the industry but also an unparalleled customer experience. As a part of our team, you will play a crucial role in helping our customers unleash their potential and elevate productivity standards.

In this position, you will work with our Strategic Consulting team to execute strategic initiatives where you will be responsible for assisting a strategic consultant in Workspace configuration, customer support across different time zones, end-user training, and more. Working under the direction of a committed Strategic Services Consultant, you will implement solutions that enable customers to unlock the value of their ClickUp investment. Join us in our mission to deliver exceptional customer service and experiences.

The Role:

• Collaborate closely both synchronously and asynchronously with the Lead Strategic Consultant to execute strategic projects and initiatives for our clients.
• Assist in the creation, end-to-end configuration, and optimization of a client's ClickUp Workspace
• Participate in customer calls, document meetings, and record current state customer processes
• Collaborate with cross-functional teams to escalate and resolve complex technical challenges when necessary.
• Provide initial support for customer inquiries via email or the ClickUp platform.
• Act as product expert and maintain a strong understanding of the ClickUp platform's functionality and capabilities.
• Provide exceptional customer service and build strong, long-lasting relationships.
• Conduct remote training sessions to educate clients on platform functionality, best practices, and configured workflows.

Qualifications:

• 3+ years prior experience in a consulting role, preferably with large strategic customers.
• Strong technical aptitude with experience in configuring, implementing, and customizing SaaS platforms.
• Fluency in English is required, both spoken and written.
• Demonstrated ability to work effectively and autonomously with global customers across different time zones.
• Demonstrated customer-centric approach with a strong focus on delivering exceptional customer service.
• Excellent problem-solving and troubleshooting skills.
• Outstanding written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Self-motivated, proactive, and able to work independently.
• Preferred experience in SaaS PPM software or collaborative work management (CWM).

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