Inbound Voice Support - Financial Account

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

Inbound Communication Handling

• Receive and respond to inbound phone calls through the Inbound Queue.
• Manage incoming emails from the company’s customer service email account, providing timely and professional responses.
• Make calls to stakeholders for clarification or verification as needed.
• Proactively update clients via MS Teams or other communication platforms.

Documentation & Data Entry

• Accurately document all customer interactions in the client’s systems and tools immediately following each call or email.
• Ensure all entries are complete, up-to-date, and in compliance with client guidelines.

• At least 6 months of BPO experience (preferably in a Voice Account)
• Financial account experience is a PLUS!
• Excellent verbal and written English skills
• Willing to work in Buendia, Makati
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives