Inbox Support Associate - Nonvoice

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Inbox Support Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Tasks & Responsibilities

• Monitor and manage the team’s queue or shared inbox to ensure all tasks or messages are addressed within the day.
• Review incoming items and assign, escalate, or process them according to standard procedures.
• Ensure no pending or overdue tasks remain in the queue by end of shift.
• Coordinate with relevant teams or individuals for items that require follow-up or clarification.
• Flag urgent or high-priority items for immediate action.
• Maintain accurate tracking of processed tasks for reporting and audit purposes.
• Identify recurring issues or bottlenecks in the queue and report them to team leads or management.
• Follow set SLAs, company policies, and data privacy standards.

• At least average verbal and written communication skills
• Ability to follow instructions and process tasks accurately
• Strong attention to detail and time management
• Willingness to perform repetitive tasks with consistency
• Ability to work independently and within a team
• Familiarity with email or task queue systems is a plus
• Healthcare or back-office experience is an advantage

What Can We Offer You?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our Commitment To You

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives