Information Risk Manager (IRO)

The Manager, Information Risk Management is responsible for supporting the Directors within the team in the delivery of the 2nd Line of Defense risk oversight program across North America. The incumbent will serve as or has the foundation to become a Subject Matter Expert on information security, technology risk, and business continuity and disaster recovery management within the North America IRM team.

Position Responsibilities:

• Support the directors on delivering the 2nd line information risk oversight and challenge program to the U.S. and Canadian Segments while enabling the Segments’ L1 teams to manage their information risks efficiently and effectively. The L2 program covers key initiatives, high risk third parties, business continuity and disaster recovery, severe incidents and loss events, risk exceptions, issues and CAPs, Risk and Control Self Assessments (RCSAs), etc.

• Promote a strong information risk culture and diversity, equity and inclusive values. 

• Stay abreast of new regulations, laws and requirements for information security, cybersecurity, information protection and privacy across jurisdictions.

• Maintain and foster relationships with internal customers and risk partners.

Required Qualifications:

• Minimum of 6 years of experience in risk and control space, specifically in the areas of Information Security, Business Resiliency, and Technology Risk

• Expertise and prior experience in various aspects of security and information risk management (2nd line of defense preferred)

• Strong communication skills and ability to explain highly technical concepts to non-technologists including business executives

• Familiarity with IT and security, programming/coding and/or IT compliance

Preferred Qualifications:

• Recognized professional designations in Information Security, Audit and Business Continuity (e.g. CISSP, CISA, CISM, CRISC, CSSLP, MBCP)

• Results driven: Timely delivery with high quality

• Strong time management and organizational skills to manage multiple tasks and changing priorities

• Strong and effective communication

• Ability to develop and maintain strong relationships

• Ability to influence without authority

• Strong team player with a collaborative approach

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].