Inside Sales Account Manager (Mandarin Speaker)

Employment Type

Permanent

Closing Date

18 Sept 2023 11:59pm

Job Title

Inside Sales Account Manager (Mandarin Speaker)

Job Summary

Job Description

We're Australia's leading telecommunications and technology company. And with a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work.

Here’s what you can expect from us:

• Pay for performance. We recognise outstanding contributions through our generous incentive programs.
• Insurance benefits. Medical insurance that covers you and your loved ones. This includes Pandemic, mental health and optical coverage.
• Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits towards degrees and Masters programs.
• Global presence. With a global presence across 22 countries,  there are many opportunities to work where we do business.

Make a Difference

As part of Enterprise, your mission will be to deliver greater customer value, and put best-in-class products and services into the market for our customers.

About the Role

As an Inside Sales Account Manager, you thrive by nurturing the relationships we have built with our clients, supporting them to partner with Telstra to unlock their business and technology challenges. Your role is critical in growing these relationships and identifying new ways for Telstra to address their strategic needs.

Key Responsibilities

As an Inside Sales Account Manager, you apply your expertise in account management, knowledge of Telstra’s capabilities and products, and awesome relationship building skills to deliver the following responsibilities:

• Take ownership for establishing and managing customer relationships through applying knowledge of their business and Telstra’s services/products to support ongoing relationship development, drive customer satisfaction and contribute to portfolio growth.
• Contribute to the development and maintenance of assigned account/portfolio plans, including developing and leading the account strategy to support the retention and growth of customer portfolios.
• Take accountability for managing customer relationships, responding to queries and complaints, escalating issues and risks to more experience team members as required, to ensure timely resolution and mediation.
• Authentically collaborate with peers, team members and key stakeholders across Telstra (e.g. Business Development Managers) to identify and qualify leads in order to effectively manage the opportunity pipeline for a defined portfolio.
• Support the development of regular reporting to monitor portfolio performance against defined financial and customer targets (revenue, profitability, NPS).
• Apply knowledge of Telstra’s capabilities, market insights, and an understanding of the client’s business strategy to identify new business opportunities and achieve revenue and sales objectives for a defined portfolio.
• Actively contribute to customer initiatives (e.g. account planning sessions, campaign designs) that support the achievement of strategic business opportunities at Telstra and that have a significant degree of impact on portfolio retention and growth.

About You

To be successful in this role, you must have the following qualifications:

Essential

• Extensive experience with customer service (no preferred industry exposure)
• Mandarin proficiency

Highly desirable

• Taiwan Accounts management background
• Tertiary qualification in any discipline
• End to end sales experience (training will be provided)
• Strong stakeholder management
• Excellent written and verbal communication skills

If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!

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We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process.