Instructional Designer (Education Program Specialist)

At Salmon, we're building modern banking for millions of Filipinos — and we know that great training is what makes great teams. We're looking for experienced trainers who are ready to take the next step: move from delivering training to designing it.

If you've been running sessions, coaching agents, or building materials on the job — and you're ready to shape how learning works at a systems level — this role is for you.

We're hiring across three business areas:

• Customer Support

• POS (Sales)

• Deposits / Telesales

What you'll do
You won't just create slides. You'll design complete learning journeys — from identifying what people actually need to learn, to building the content, assessments, and feedback loops that make training stick.

Day-to-day, you'll:

• Analyse performance gaps and turn them into structured learning programs

• Design end-to-end training journeys for onboarding, upskilling, and process changes

• Write clear, practical training content (guides, scripts, assessments etc.)

• Work closely with trainers, team leads, and operations to make sure learning reflects real work

• Track whether training is actually working — and improve it when it's not

Who we're looking for
Must-have:

• 2+ years as a corporate trainer, L&D specialist, or in a role that included designing training materials

• Experience building or structuring training content

• Strong writing skills: clear, concise, easy to follow

• Ability to work with subject matter experts and translate complex info into practical learning

• Comfort working independently and managing multiple priorities

Will be a strong plus:

• Experience in customer support, BPO, fintech, or sales environments

• Background in instructional design or familiarity with learning frameworks (e.g. ADDIE, Bloom's Taxonomy etc.)

• Experience with LMS platforms & e-learning courses creators

• Ability to connect training results to business metrics

• Knowledge of microlearning or blended learning formats

Why join us?

What we create

• Modern banking services for millions of Filipinos

• Cutting-edge solutions powered by global best practices and AI

• A licensed neobank aiming to become a leading fintech in Southeast Asia

• Backed by $200M+ from ADQ, World Bank Group, and top investors

• A company where products are launched in 3–4 months

• A platform for global expansion

What we offer

• A passionate, international team

• Fast, merit-based career growth

• Performance-driven rewards

• Opportunities for international exposure

• New office in Manila, Philippines

• Medical insurance and wellness benefits

• Regular team events and activities