About Us
We are a global company with a footprint in AU, NZ, USA, UK and the Philippines, providing offshore professional staffing solutions for small and medium-sized businesses across various industries, with a focus on Insurance, Home Loans, Financial Planning, Contact Centers, Banking, and Accounting. We seamlessly integrate offshore teams into businesses, helping them boost profitability, productivity, and customer focus. We specialize in delivering tailored solutions that meet the unique needs of our clients. Our approach is deeply rooted in fostering meaningful relationships and driving value for our partners.
About the Role
We’re looking
for a Broker Support legend to keep things moving behind the scenes. If you
thrive in a high-pressure, professional environment and want to be part of a
disciplined, high-performing team, this might be your next role.
Key Responsibilities:
You’ll be right in the engine room—supporting the Managing Director and Broking team with work that actually matters:
• Binding policies and endorsements
• Processing new policies, renewals, endorsements, and remuneration adjustments
• Preparing renewal discussion notes and emailing out certificates of currency
• Lodging and following up on claims
• Managing debtors and tracking remuneration declarations
• Using Organise IT to file correspondence
• Providing top-tier admin support wherever needed
• Managing debtors – report from compliance and emailing clients (no phone calls)
• Basic CRM administration – further training will be provided
• Ad-hoc admin requests from Sales and Growth (excel spreadsheet work)
• Compliance Manager – support with basic reports, entering items in CRM as directed. You’ll be expected to hit time-sensitive KPIs—because in this game, timing is everything. We’re serious about standards and back people who take pride in hitting them.
Requirements
What We’re Looking For:
• • At least 2 to 5 years AU General Insurance experience
• Experience in working in a Australian Brokerage company is only nice to have
• Experience in supporting Australian Insurance Broker is a must
• Experience with Commercial Insurance lines is nice to have only
• Tech-confident—strong with Office suite and common admin tools
• Exceptionally organised and detail-obsessed
• Strong communicator with a high level of personal presentation
• Serious about building a solid, valuable career through dedication and hard work