INT-6F53911

 The Network Engineer II coordinate and facilitate onsite support to any network and systems related concerns and issues. He/she is responsible of maintaining the systems availability and reliability.

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Hybrid work setup
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Acknowledge assigned service requests, incidents or queries via Service Desk according to SLA.

· Provide Level 1, 2 & 3 Technical support (Physical, Configuration and Project Management Support).

· Respond and own until resolution of hardware or software problems.

· Network implementations and troubleshooting.

· Document Method of Procedures for Maintenance of Hardware and Software initiatives.

· Assist OSS to perform duties as assigned.

· Interface with Network Operations Center (NOC) and Service Desk (SD) during Critical Events and Outages.

· Handles Network related project implementation

· Provide Escalation Support to immediate superior.

· Attends internal/client meetings

At least 2 years experienced in Networking, CCNA.

· Knowledgeable in desktop support, network setup and troubleshooting.

· Knowledge in IP Address Classes and Subnetting, VLAN, STP, Routing Protocols, IP Telephony, Dynamic routing protocols such as RIP, OSPF, EIGRP, BGP and QoS.

· Knowledgeable in Ethereal and Wireshark applications

· Experienced in WAN, LAN and WLAN Technologies.

Educational background in Networking / Computer related course with Cisco, Dell, Sonicwall and Juniper fundamentals.

· Networking standards and/or related degree with at least 2 years experienced.

· Must be an excellent communicator/facilitator; ability to interface with clients at all level

· Knowledge in handling Networking Protocols. Such as: VLAN, STP, Routing Protocols, IP Telephony and QoS.

· Networking and MS Office Skills.

· Knowledge in OSI Model – Layer 1 through 7