Intake Coordinator

Receive referrals from referring partners and exercise judgment and company knowledge in determining which referrals can be accepted

Communicate acceptance or denial of referral to referral sources

Negotiate fees and reimbursements with select payers (National Accounts) as needed

Input inquiries into the tracking system for further evaluation

Input clients, doctors' offices, and facilities into BrightStar systems

Coordinate the admission of care with BrightStar Intake Nurses

Follow up with clients and referral sources after admission

Track and report referrals for Marketing Liaison referral counts

Communicate the status of referrals (denied or accepted) to the Marketing Liaison

Contact hospitals and facilities to verify client status

Collaborate and communicate with the office team for daily work and projects

Answer inbound phone calls and utilize the BrightStar HELP Form to assist potential clients and/or team members

Assist clients as a caregiver in a home setting when needed

Participate in staff meetings

Assist in identifying, creating, and executing company improvement plans

Ensure compliance with state and federal regulations and Joint Commission standards

Responsible for after-hours phone rotation

Qualifications:

High School Diploma required

CPR Certification

Proficiency in MS Office (Outlook, Word, Excel, and PowerPoint) and internet usage

Minimum of 1 year experience as an Intake Coordinator or similar position within a healthcare office setting; knowledge of HIPAA and healthcare office regulations

Excellent organization, planning, and project management skills