Intake Officer (Hybrid Setup) | AU Healthcare

Company : Staffstream

Job Description - Intake Officer (Hybrid Setup) | AU Healthcare

The Opportunity at a Glance

We're looking for an Intake Officer to join a growing allied health provider that supports children and families through NDIS-funded services.

You'll be the first point of contact for new and existing clients, with real end-to-end ownership of enquiries from that first call through to a confirmed booking. It's a small, close-knit team of three, and this hire will help cover intake while the current lead is on leave.

What You'll Actually Do

How You'll Make an Impact

Be the first point of contact on the main intake line: answering calls, monitoring voicemail, and managing the shared inbox.

Handle a mix of general enquiries, cancellations, billing questions and schedule changes for new and existing clients (roughly 40 calls a day, a manageable volume).

Book new clients end to end: matching them with the right practitioner, confirming details, and locking in the first appointment (around 8 to 20 bookings a week).

Support clinicians with day-to-day scheduling: rescheduling appointments, finding new locations, and general diary updates.

Liaise directly with schools, parents and practitioners to find appointment times that work for everyone, juggling a few competing schedules at once.

Take full ownership of enquiries from first contact through to close, rather than handing things off or waiting to be told what's next.

Complete a short risk-assessment questionnaire as part of the booking call, once trained (not something you'd be expected to do on day one).

Step in flexibly to cover teammates' work when needed, since it's a small team and everyone pitches in.

What We're Looking For – You're the Perfect Fit if You:

Non-Negotiable Requirements

Previous experience in an administrative or team-support role.

Have strong written and verbal communication skills.

Have real stakeholder management skill: comfortable juggling competing priorities across practitioners, parents and schools, and opening a dialogue to find a workable compromise.

Have experience in healthcare, disability or the allied health/NDIS sector

Are comfortable working without a rigid script: a natural relationship-builder who listens first and adapts, rather than reciting lines.

Have a proactive, end-to-end ownership mindset: you see an enquiry through to done, rather than waiting for direction or handing it off.

Are comfortable with everyday Microsoft Office tools (Outlook and Sharepoint)

What Sets You Apart – You'll Shine Even Brighter With:

Nice to Haves (but not Dealbreakers):

A certificate or tertiary qualification in Business Administration or a related field.

Previous use of a practice management or EHR system (EVA).

International or offshore healthcare/admin experience is completely fine: AU-specific exposure isn't required.

Work Schedule & Employment Terms

Full-Time | Monday to Friday | 6:00 AM – 3:00 PM PHT

Hybrid work setup (Must be willing to report onsite in BGC, Taguig once per month)

Open to PH-based applicants only (not freelance or project-based)

What's Included:

HMO with 1 free dependent

Annual Merit Increase

Paid Leave Credits

Life Insurance

Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)

13th month pay

Professional Development Course

Work-from-home equipment provided

All employment is fully compliant with Philippine taxes and government contributions.

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