Intern - Client Success

Dashlabs.ai makes DIY lab software.

We give diagnostic labs the tools to test, register, and manage patients—all on one easy, integrated platform. In particular, we focus on small to medium sized labs in emerging markets like the Philippines.

At Dashlabs.ai, we believe that access to quality diagnostics, and thus, access to quality healthcare, is a human right. ‍ By giving labs an easy-to-use, quick-to-deploy integrated system with no heavy upfront costs, we're making the world a better, healthier place—one lab at a time.

Job Description

In this team, you will have the opportunity to work closely with a variety of B2B2C clients -- from charity ward patients, to OFWs, to those from big corporations. Each client encounters different challenges, and you act as their trusted advisor, helping them effectively leverage our product to drive better healthcare.

Within Dashlabs.ai, Client Success sits at the nexus of our sales, dev, product, marketing and growth teams helping to drive company growth and transforming the way healthcare is done in the Philippines. Our Client Success team members act as technical consultative partners to our clients' clients, serving as a bridge between their needs and our product.

Responsibilities:

• Respond to B2B2C clients of Dashlabs.ai such as patients via chat and/or email
• Manage data using the Dashlabs.ai Core Platform
• Escalate concerns to the larger technical team, and work with them to resolve the issues head-on

Additional possible opportunities/responsibilities if technical:

• Perform NoSQL database operations
• MongoDB CRUD Operations
• JavaScript Debugging
• Real-Time QA in Production Environments
• Project Management esp for Agile Micro Projects

Qualifications

• Personable and has excellent soft skills
• Quick thinker and problem solver
• Solid integrity and data management skills

Additional Information

Remote-first job. :)Dashlabs.ai offers outstanding career opportunities, empowerment in the workplace, and a diverse, friendly team underpinned by competitive compensation packages. Salary and level will be commensurate to the candidate's experience,

qualifications