International Onboarding - Telecaller

Shift Flexibility : 7:30 AM – 4:30 PM IST (matches Philippines 10:00 AM – 7:00 PM)
About Lokal :

In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren’t really using the internet meaningfully yet. We believed that if we started with local content in their own language, they’d come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online.

This spark became Lokal. Our first instinct was to put everything in one place & one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies & marketplaces, we began unbundling and verticalising.

Today, Lokal is a house of focused apps, many products, one mission:
to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they’ve always deserved.

We now operate dozens of live apps across categories like:

• Edutainment & Skill Learning – practical skills and learning in regional languages (GyanTV)
• Matrimonial Matchmaking – hyperlocal, compatibility-first partner search (Lokal Matrimony)
• Agri Consulting – farmer-first advisory in local languages (AgriLokal)
• Local Jobs – blue- and grey-collar opportunities close to home (Lokal Jobs, Sahi Jobs)
• Social & Community – Place to find & post social updates (Lokal app)
• Emotional Well-being & Peer Support – safe spaces to talk and feel heard (Dostt & Eaze)
• Astrology & Guidance – instant access to trusted Astrologers via chat and voice (AstroLokal)
• Advisory Services – early bets in legal help, financial guidance, career counselling, and more

Under the hood, Lokal is a discovery and access platform: local-language internet + deep Bharat insight+ AI. When someone opens a product we’ve built, they don’t wade through clutter; they get a straight line to what they came for.

This is the story new teammates walk into:
a company that started as a whatsapp group, became a family of focused apps, and kept one belief at the centre — access changes lives.We ship fast. We learn fast. We build for Bharat.

We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital

Role Overview :

At Dostt App, we are expanding our international operations in the Philippines and are looking for enthusiastic, communication-driven professionals to join us as International Onboarding Telecaller.

In this role, you will be responsible for onboarding, engaging, and supporting hosts/listeners on the platform through voice-based interactions. You will play a critical role in helping new users successfully complete their onboarding journey, understand platform guidelines, activate their profiles, and remain engaged on the platform.

The ideal candidate is confident in outbound calling, possesses strong English communication skills, and can build positive relationships with users while ensuring a smooth onboarding experience. This role requires consistent follow-ups, strong ownership, and the ability to work effectively in a target-oriented and remote work environment.

As part of Dostt's international growth journey, you will directly contribute to user activation, retention, and overall platform success in the Philippines market.

Key Responsibilities:

• Make outbound calls to potential and existing hosts/partners.
• Onboard and train new international “Listeners” as per platform guidelines.
• Assist users with profile completion, onboarding steps, and activation.
• Follow up on pending onboarding and verification activities.
• Engage with existing hosts to improve platform activity and retention.
• Contact inactive users and work towards reactivation.
• Educate hosts about platform features, policies, incentives, and opportunities.
• Resolve basic host concerns and coordinate escalations with internal teams.
• Maintain detailed records of calls, follow-ups, onboarding status, and escalations.
• Ensure professional communication and positive host experience during interactions.
• Stay updated with platform processes, operational changes, and promotional activities.

• Proven experience as a Telecaller, Customer Support Executive, Retention Executive, or in a similar role.

• Excellent verbal communication skills in English & Ability to communicate effectively with Philippines-based users and partners.
• Strong listening, persuasion, and objection-handling skills.
• Ability to handle repetitive follow-ups and target-based work environments.
• Comfortable handling host rejection and difficult conversations professionally.
• Basic knowledge of computer operations, CRM tools, Google Sheets, and Excel.
• Ability to work independently in a remote setup.
• Positive attitude and ability to work collaboratively within teams.

Preferred Candidate Profile:

• Candidates with telecalling, onboarding, retention, customer support, or engagement experience will be preferred.
• Comfortable with outbound calling and operational targets.
• Strong follow-up discipline and ownership mindset.
• Patient and empathetic while handling users.
• Comfortable with rotational shifts and remote work setup.
• Excellent communication consistency and reliability.

Why Join Us?

We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal, you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.