Interview Scheduling Analyst

What you’ll do:

The Interview Scheduling Analyst plays a key role in supporting the hiring process by coordinating interviews, managing logistics, and ensuring a seamless experience for candidates and hiring teams. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while utilizing various systems and tools.

 Responsibilities:

1.    Interview Coordination

• Schedule and coordinate interviews, ensuring alignment between candidates, hiring managers, and interviewers. 
• Prepare and distribute interview documents, including resumes, interview guides, and evaluation forms. 

2.    Travel & Expense Management 

• Arrange travel accommodations for interviewees as needed. 
• Process expense reimbursements in accordance with company policies. 

3.    System Utilization & Case Management 

• Manage scheduling requests using case management tools, hiring and onboarding platforms, and MS Outlook. 
• Maintain accurate records and track interview scheduling metrics as required. 

4.    Stakeholder Experience & Employer Branding 

•  Provide a positive experience for both internal and external stakeholders. 
• Represent the company professionally, maintaining a strong employer brand. 

5.    Continuous Improvement & Issue Resolution 

• Identify process improvement opportunities and contribute to updating process documentation. 
• Escalate any complex issues to the appropriate team contact for resolution. 

6.    Cross-Training & Collaboration 

• Participate in cross-training initiatives to support other workstreams as needed. 
• Collaborate with team members and HR/TA partners to enhance scheduling efficiency. 

7.    Other Duties & Special Projects 

• Support additional tasks and projects as assigned to improve scheduling operations and overall hiring effectiveness.

Qualifications:

• Bachelor's Degree from an accredited institution
•  2-3 years of Human Resources and/or Customer Service/Shared Service Center experience
• Knowledge of US labor laws in HR related subject matter including recruitment & selection, disability management, compensation, benefits & data privacy.
• Good communication skills - both verbal and written
• Ability to utilize a variety of technology platforms to conduct work (HRMS, Case System, Applicant Tracking System, Microsoft Suite, etc.)
• Proven ability to maintain a high degree of professionalism, flexibility, high quality customer service, effective verbal and written communications skills and teamwork to accommodate the high volume, fast-paced work environment.
• Proven ability to support a high case load while ensuring quality and attention to detail.
• Critical thinking, problem solving and resourcefulness to create effective interview itineraries when face with participant availability challenges.
• Excellent organizational and time management skills are essential.
• Demonstrates initiative and a willingness to collaborate and share knowledge.
• Flexibility to rotate to other workstreams within HR Services as needed.
• Must be willing to work on night shift (9:00 pm – 6:00 am)
• Must be willing to work in Santo Tomas, Batangas (First Philippine Industrial Park)