Investigations Unit Head

About the Job

Location: Taguig

Corporate Title: Assistant Vice President to Senior Assistant Vice President

Work Arrangement: Hybrid

Our Enterprise Oversight Office is looking for experienced professionals to join us in Taguig with the role of Investigations Unit Head.

In this role you will lead the strategic and operational direction of the Bank's fraud investigation efforts, overseeing end-to-end investigations across debit, credit, loan, and cyber cases to ensure timely resolution, recovery, and compliance with legal and regulatory standards. You will also coordinate closely with internal units, regulators, and law enforcement while guiding a team of investigators to strengthen the Bank's fraud risk posture.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Provide strategic leadership by formulating investigative strategies, aligning activities with fraud trends, and approving major case dispositions
• Lead, coach, and evaluate the investigation team while structuring workflow and assignments
• Oversee high-value and sensitive fraud investigations, ensuring accuracy and integrity of findings
• Coordinate with BSP, NBI, AMLC, PNP, and prosecutors on fraud cases and hearings
• Recommend and monitor improvements to fraud detection systems, business processes, and policies
• Ensure timely and compliant regulatory reporting while staying updated on regulatory changes
• Drive follow-through on action items and support stakeholder engagement to ensure alignment and successful execution of strategies

What we're looking for

• Holder of a Bachelor's degree, with a master's degree or professional certification such as CFE or CAMS considered an advantage
• At least 10 years of experience in fraud risk and investigations, including 3–5 years in a leadership role
• Proven exposure to debit, credit, auto loan, cyber fraud, and regulatory compliance
• Strong leadership, investigative, analytical, and decision-making capabilities with excellent communication skills
• Deep understanding of fraud schemes, financial systems, and legal frameworks, with the ability to influence across all levels

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth