IT Account Manager

About M2S

Minutes to Seconds (M2S) is an Australian technology consulting company specialising in Enterprise Integration, Managed Services, IT Offshoring, Business Process Outsourcing (BPO), and Supply Chain Project Management. We partner with organisations across Australia and globally to deliver innovative technology solutions and long-term managed services.

About the Role

We are looking for an experienced IT Account Manager to manage and grow relationships with Australian clients. You will be the primary point of contact for customer engagement, ensuring excellent service delivery while identifying opportunities to expand M2S's technology and consulting services.

The ideal candidate has experience managing enterprise IT accounts, understands technology solutions, and has exposure to software used within the Architecture, Engineering and Construction (AEC) industry, such as AutoCAD, Bluebeam, Revit, BIM 360, Autodesk Construction Cloud, or similar platforms.

Key Responsibilities

Client Relationship Management

• Develop and maintain strong relationships with Australian clients.
  
• Serve as the trusted advisor and primary point of contact for assigned accounts.
  
• Conduct regular client meetings, service reviews, and business planning sessions.
  
• Understand client business objectives and technology requirements.
  
• Ensure high levels of customer satisfaction and long-term client retention.
  

Account Growth

Identify opportunities to expand M2S services, including:

• IT Managed Services
  
• Enterprise Integration
  
• Celigo Implementation
  
• IT Offshoring
  
• Business Process Outsourcing (BPO)
  
• Cloud Services
  
• Digital Transformation Projects
  
• Application Support Services
  

Prepare proposals, solution presentations, and commercial quotations while working closely with technical and delivery teams.

Service Delivery Coordination

• Coordinate with Australian and offshore delivery teams.
  
• Monitor project progress and client satisfaction.
  
• Manage risks, issues, and escalations.
  
• Ensure delivery against agreed Service Level Agreements (SLAs).
  
• Support the transition of projects into ongoing managed services.
  

Commercial Management

• Manage contract renewals and account growth.
  
• Track account performance against revenue and profitability targets.
  
• Identify upsell and cross-sell opportunities.
  
• Support contract negotiations and commercial discussions.
  

Required Skills & Experience

• Minimum 5 years' experience in IT Account Management, Customer Success, or Technology Consulting.
  
• Experience working with Australian or international clients.
  
• Strong understanding of enterprise IT services and managed services.
  
• Knowledge of software commonly used within the AEC or construction industry, such as:
  • AutoCAD
    
  • Bluebeam Revu
    
  • Autodesk Construction Cloud
    
  • Revit
    
  • BIM 360
    
  • Navisworks
    
  • Similar engineering, construction, or design collaboration platforms
    
• Experience working with cloud-based applications and SaaS solutions.
  
• Excellent stakeholder management and communication skills.
  
• Strong commercial acumen with experience managing client accounts and identifying new business opportunities.
  

Preferred Experience

Experience selling or supporting one or more of the following is highly desirable:

• Managed Services
  
• Cloud Solutions
  
• Enterprise Software
  
• CAD/BIM Solutions
  
• Construction Technology
  
• Digital Engineering Platforms
  
• System Integration Projects
  
• IT Outsourcing and Offshore Delivery