IT Administrative Support (Australian Client/Day Shift)

About Brainbox

Brainbox is different to every other BPO.  It’s not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that.  The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day.  We develop our people, and the Philippines management team is all Filipinos.   Everything we do is aimed at providing people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love their what they do and become the best versions of themselves.

We are looking for an IT Administrative Support to act as the operational backbone of the sales client support function. This role ensures quotes are built, clients are followed up, systems are updated, and the admin side of IT service delivery runs smoothly.

Key duties

• Draft and build quotes using templates and tools (Quotient)
• Maintain CRM accuracy, deal stages, notes, and contacts
• Follow up clients via phone and email on quotes and enquiries
• Conduct light outbound calls (cold calling and lead follow-up)
• Triage inbound enquiries (web, phone, email)
• Book meetings for Directors and support sales pipeline
• Manage onboarding admin, account setup, contracts, billing
• Update invoices and follow up outstanding payments
• Maintain SharePoint and document systems
• Manage software licensing and supplier coordination
• Support ticketing system hygiene (updates, notes, admin only)
• Assist with internal documentation, templates, and work instructions
• Light social media posting and engagement
• Provide basic IT awareness support (flagging alerts, not resolving)

Requirements & Attributes

• Bachelor's degree in Information Technology, Business Administration, or any relevant degree
• 2-3 years of administration or IT admin, preferably in an Australian-based company or offshoring set-up
• Strong English communication, both written and verbal
• Confident on the phone, not afraid to follow up or cold call
• Highly organised and process-driven
• Comfortable juggling admin, sales support, and client comms
• Commercial awareness, understands pricing, margins, value
• Basic IT industry knowledge, can “talk the language”
• Proactive, takes ownership without needing direction
• Personality matters, engaging, friendly, a bit of humour
• High attention to detail, especially with quotes and billing

Systems/Tools

• Microsoft 365 (admin level awareness)
• CRM system (unspecified, but critical)
• Quotient
• Pulseway
• Slack
• IT Glue
• Guardz
• Exclaimer
• 1Password
• Distributor platforms like Pax8

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and possible practical tests.

This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.

Work Location: Sto. Domingo, Angeles City (across Sacred Heart Medical Center)