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IT - End User Computing

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Job Description - IT - End User Computing

Job Location : Clark Global City, Pampanga



Overview: The main role of the IT Administrator – End User Computing is to maintain TRT Internal computing environment by identifying system requirements, monitoring hardware and software performance, and ensuring smooth day-to-day operation.


 


Key Deliverables:



  • Provide end-user support such as but not limited to:



    • Computer support, deployment, reformat/refresh, remote assistance support.

    • Providing technical support across the company (this may be in person or over the phone)

    • Hardware support of IT equipment (Access Point, CCTV, Printer, IP Phones, etc.)

    • Standard application support (Microsoft Office, NetSuite, Other critical applications)



  • Setting up credentials for applications used within TRT

  • Identify and escalate situations requiring urgent attention

  • Troubleshooting all kinds of applications, systems, and services

  • Develop creative solutions to unexpected problems, working with different teams throughout the company

  • Document and updates procedures and guides

  • Serves as a point of contact for external vendors

  • Responding in a timely manner to service issues and requests

  • Multi-task and able to work in a fast-paced environment with accuracy and timeliness.



Professional Capabilities:



  • Bachelor's degree in computer science, information systems or engineering.

  • Minimum experience of 3 years in IT Administration.

  • Excellent communication (verbal/written), creative problem-solving abilities, relationship and customer service skills.

  • Self-motivated and able to work with minimal supervision.

  • The ability to provide documentation relevant to different audiences (technical and management).

  • System Administration, Developing Standards, LAN Knowledge, Active Directory Servers, VMWare, Multi-tasking, On-Call, Networking Knowledge, Network Hardware Configuration, Network Maintenance.

  • Experience in deploying and configuring laptop and desktop computers.

  • Knowledge in operating systems including Windows Server 2016/2019 Windows 7/10, Linux, Mac OS, Android, IOS.

  • Knowledge in applications including Active Directory, Optus Loop (IP Phones), SonicWall VPN, SharePoint, O365/Exchange Administration, PowerShell, NetSuite ERP, Virtual Machines.

  • Hardware Knowledge (Servers, Switches, Firewall, Workstations, UPS, Network Printers, Networking equipment).


 

Original job IT - End User Computing posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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