IT Fulfillment Officer

DUTIES & RESPONSIBILITIES 

• Ensures the availability, readiness, and proper management of company IT endpoints to support daily business operations, equipment replacements, and future requirements. 

• Oversees site IT Fulfillment activities, ensuring timely equipment deployment, retrieval, inventory management, and compliance with established procedures and service-level agreements (SLAs). 

• Coordinates with Operations, Workforce Management (WFM), Procurement, Finance, and technical support teams to address equipment requirements, operational concerns, and service delivery needs. 
• Provides operational guidance to IT Fulfillment personnel, monitors task completion, and ensures adherence to IT Asset Management (ITAM) policies and standard operating procedures (SOPs).