IT Hardware & Deployment Specialist

Job Duties and Responsibilities

Hardware Installation & Repair

• Diagnose and repair desktop and laptop hardware issues, including:
  Motherboard faults
  Power supply failures
  RAM, SSD/HDD replacement
  CPU cooling systems
  GPU and expansion cards
  Laptop screen, keyboard, battery, and charging port repairs


• Perform component-level troubleshooting and part replacements.


• Conduct preventive maintenance to extend hardware lifespan.


• Assemble and deploy new workstations and hardware equipment.

Network Equipment Support

• Install, configure, and troubleshoot:
  Routers
  Switches
  Access Points
  Structured cabling
  Patch panels


• Diagnose network connectivity issues (LAN/WAN).


• Perform cable tracing, crimping, and termination (Cat5e/Cat6).


• Coordinate with network administrators for escalated concerns.

IT Support & Troubleshooting

• Provide onsite and remote technical support for end users.


• Troubleshoot OS-related issues (Windows preferred).


• Install and configure operating systems, drivers, and essential software.


• Manage hardware imaging and workstation setup.


• Document incidents, root causes, and resolution steps.

Asset & Infrastructure Management

• Maintain accurate inventory of IT assets and spare parts.


• Recommend hardware replacements and upgrades.


• Ensure proper cable management and equipment organization.


• Assist in server room maintenance and environmental monitoring.

Operational Continuity

• Respond quickly to hardware failures to minimize business disruption.


• Escalate critical infrastructure issues appropriately.


• Support new hire workstation setups and office expansions.


• Follow IT security and compliance standards.

Judgment & Work Approach

• Able to independently diagnose and resolve technical issues.


• Knows when to escalate complex infrastructure problems.


• Balances speed and quality in repairs.


• Demonstrates ownership of assigned technical concerns.


• Maintains professional communication with internal stakeholders.

Required Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or related field.


• Minimum 2–3 years hands-on experience in hardware repair and network troubleshooting.


• The ideal candidate should have proven experience in:


• Diagnosing and repairing motherboards


• Troubleshooting laptop and desktop hardware at the component level


• Configuring and troubleshooting network devices


• Installing structured cabling and setting up physical IT infrastructure


• Possess a strong understanding of computer architecture and networking fundamentals


• Have practical experience in installing and configuring Windows operating systems


• Be capable of reading and interpreting technical manuals, diagrams, and schematics

Preferred Qualifications

• Experience in BPO Healthcare or corporate IT environment.


• Familiarity with basic server hardware troubleshooting.


• Knowledge of IT asset management systems.


• Basic understanding of cybersecurity best practices.


• CompTIA A+, Network+, or similar certifications.

Preferred Competencies

• Hardware Diagnostics & Repair


• Network Troubleshooting


• Root Cause Analysis


• Technical Documentation


• Attention to Detail


• Time Management


• Customer-Oriented Mindset


• Problem-Solving Under Pressure


• Preventive Maintenance Discipline