IT Help Desk L1 | Get a 21K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Technical Support Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Respond to and resolve Level 1 IT support tickets in a timely and professional manner.
• Troubleshoot and support issues related to:
1. Office 365 applications
2. Ubikeys and multi-factor authentication
3. Password resets and account lockouts
4. Staff offboarding procedures, including checklist execution and device retrieval
• Follow clear SOPs and procedural checklists for ticket resolution and documentation.
• Communicate effectively with end-users to understand issues and provide guidance.
• Escalate unresolved issues to appropriate Level 2 or Level 3 support personnel when necessary.
• Maintain accurate records of interactions, steps taken, and outcomes in the ticketing system.

• At least 6 months BPO experience as a Tech Support or Handling a Voice account
• Healthcare experience is a PLUS, not required
• Good working knowledge with Office 365 (Word, Excel, Outlook, etc.)
• Strong organizational and multitasking skills.
• Excellent verbal and written English skills
• Attention to detail and accuracy.
• Wiling to work onsite in Shaw Blvd, Mandaluyong
• Amenable working Shifting Schedules (MidShift)

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives