IT Helpdesk Engineer

Job Description:

Perform desktop, printing and peripherals support.

1st / 2nd level support and resolution, whether on-site or from the office, to technical issues involving desktop clients, standard and client applications, and hardware issues.

1st level Opera Helpdesk Support (PMS, Rates, Interface, User Management etc.).

Provide technical service to end users, troubleshooting issues related to personal computers, applications and IP phones.

Manage Windows 10 & 11, MS Office Applications, network connectivity, printer mapping etc.

Manage email messaging configurations and troubleshooting issues for Outlook.

Manage desktop hardware troubleshooting and diagnosis.

Comprehensive documentation of all support calls.

Knowledgeable on different IT Technologies where continuous learning in the work field is expected.

Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles;

Monitors and responds appropriately and timely to all emails sent to the IRT distribution.

Adhoc duties as assigned

Requirements:

Minimum Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information.

Fresh Graduates are welcome to apply.

Excellent interpersonal and communication skill.