IT Helpdesk Team lead

Responsibilities:

· Manage the consistent use of agreed tools and methods to address and resolve user identified problems in line with service level agreement

· Define and monitor compliance with processes for the setup and installation of hardware, software, applications, peripherals and other ICT-based system

· Escalate performance issues with internal and/or external providers to minimize adverse impact of system availability on business continuity

· Report against performance metrics to highlight areas where applications development, vendor relationship management or strategic infrastructure modifications are required for enhancing business performance and efficiency

Qualifications

Minimum 3 years’ experience specializing in managing Technical Support or equivalent.

· Minimum 5 years’ experience with Hardware/Software troubleshooting especially on Microsoft Products

· Candidate shall have deeper understanding on Desktop Engineering , tools, and methodologies

· Tools for Endpoint Management and Configuration , prefer to have basic understanding or at least experience in SCCM, MECM.ification:

· CCNA and/or MCP

· ITIL Service Delivery qualification is highly appreciated.

· Have deep knowledge about desktop OS (windows and mac). Understand how GPO, Security setting.

· Minimum 3 years working experiences for rollout minimum 200 desktop on enterprise setup

· Have working knowledge network and server work.

Job Type: Full-time

Pay: Php90,000.00 - Php130,000.00 per month

Experience:

• managing Technical Support: 3 years (Required)
• Hardware/Software troubleshooting: 5 years (Required)