IT Helpdesk Technician

Job Title: IT Helpdesk Technician

Job Schedule: Night Shift (8:00pm - 5:00am)

Job Location: McKinley West, Taguig City

Note: The working arrangement includes one month of onsite training, followed by a 3:2 hybrid setup, with the potential to transition to a fully remote setup depending on the employee's performance.

Job Overview: 

As an IT Helpdesk Technician, you play an incredibly important role in our company. You are our customers’ first point of contact and the face of our client - Open Approach. Your job is to provide them with the  highest level of service and ensure that their experience with us is positive. 

IT Helpdesk Technicians provide advanced technical assistance to users in a customer service oriented environment. They are able to recognize, troubleshoot, and resolve technical issues related to Active Directory domain authentication, Azure/Microsoft 365 syncing, email systems such as Office 365, and technical issues related to computer systems, software, and peripherals. 

Job Qualifications: 

Windows (Server OS)

• Active Directory
  
  
  
  • Understanding of different Active Directory object types and their uses (User, Contact, Group – security vs. distribution, OU, Domain) and how they interact.
  
  
  • Knowledge of Group Policy: creation, assignment, inheritance, scoping, and item-level targeting.
  
  
  • Basic understanding of Active Directory replication between domain controllers.
  
  
  • Familiarity with Active Directory sync to Azure/Microsoft 365 and ability to identify related issues.
  
  
  
  


• Virtualization
  
  
  
  • Familiar with technologies like Hyper-V and VMWare and their use in server consolidation.
  
  
  
  

Windows (Workstation OS)

• General
  
  
  
  • Strong knowledge of computer hardware, peripherals, and Windows OS; some experience with Mac OS and/or Linux.
  
  
  • Familiarity with PowerShell, including syntax and basic scripting.
  
  
  • Experience in application installation and management, with an interest in task automation and scalable methodologies.
  
  
  
  

Networking

• General
  
  
  
  • Understanding of network routing and identifying connectivity issues.
  
  
  • Familiar with network equipment: firewalls, switches (managed vs. unmanaged), routers, Power over Ethernet, and wireless access points.
  
  
  • Understanding of private vs. public subnets and subnet masks.
  
  
  • Familiarity with remote access: SSL and IPSec VPNs, and user remote access to company resources.
  
  
  
  


• DHCP
  
  
  
  • Knowledge of reservation vs. static IP address usage.
  
  
  • Understanding of DHCP scopes and options.
  
  
  • Basic knowledge of DHCP operation, including rogue DHCP servers and DHCP load balancing/failover.
  
  
  
  


• DNS
  
  
  
  • Understanding of private vs. public DNS.
  
  
  • Knowledge of record types and their purposes: A, CNAME, SPF, DKIM, MX, TXT.
  
  
  • Ability to troubleshoot DNS/resolution issues using CLI tools, lookup zones, and diagnose record scavenging problems.
  
  
  
  

Microsoft Exchange / Office 365

• General
  
  
  
  • Able to identify email issues related to SPF, DKIM, or DMARC misconfigurations in public DNS.
  
  
  • Familiar with Office 365: account/group management, mailbox delegation, and AD Synced vs. Cloud-only accounts.
  
  
  • Experience in configuring and troubleshooting Microsoft Outlook.
  
  
  
  

Benefits & Perks: 

• Attendance Incentive and non-taxable Allowance
  


• Free Food and Coffee when reporting onsite


• 30 leave Credits per year


• HMO Coverage for Principals and Dependents with Counseling Program


• Group Life Insurance


• Regular work schedule with weekends off


• Great Company Culture! Fun in-office Activities and Meaningful CSR Events