IT Infra End-user & Asset Management Lead

The End-User Management & Asset Manager is responsible for overseeing the lifecycle of IT assets and ensuring effective end-user support within an organization. This role involves managing hardware and software assets, optimizing IT inventory, coordinating with service providers, and ensuring compliance with company policies and industry standards. Additionally, the role requires facilitating smooth IT operations for end-users, troubleshooting issues, and improving the overall IT service experience.

End-User Management:

• Act as the primary point of contact for IT-related support and services for end-users.
• Ensure timely resolution of end-user issues, collaborating with IT support teams and vendors as needed.
• Develop and enforce IT policies and procedures to enhance end-user productivity and security.
• Provide training and guidance on IT tools, security best practices, and system usage.
• Monitor service-level agreements (SLAs) for IT support and work to improve user experience.

IT Asset Management:

• Maintain an up-to-date inventory of all IT assets, including hardware, software, and peripherals.
• Track asset lifecycles from procurement to retirement, ensuring optimal utilization.
• Develop and implement asset management policies and procedures.
• Coordinate procurement, deployment, and disposal of IT assets in compliance with company policies.
• Ensure software licenses and subscriptions are managed efficiently to avoid compliance risks.

Vendor & Procurement Coordination:

• Work with vendors and procurement teams to acquire IT assets at optimal cost and quality.
• Evaluate vendor performance and ensure contract compliance.
• Negotiate and manage service contracts for IT support and maintenance

Compliance & Risk Management:

• Ensure IT assets comply with security policies, data protection regulations, and industry standards.
• Conduct periodic audits of IT assets and end-user compliance with security guidelines.
• Implement asset tracking mechanisms to prevent loss, theft, or unauthorized use.

Reporting & Optimization:

• Generate regular reports on asset utilization, maintenance needs, and end-user satisfaction.
• Identify opportunities for cost savings, process improvement, and automation in asset management.
• Recommend technology upgrades and replacements based on lifecycle analysis

TECHNICAL SKILLS:

• Knowledge of IT asset management (ITAM) tools and service management frameworks (e.g., ITIL).
• Experience with ITSM platforms like ServiceNow, BMC Remedy, or similar.
• Understanding of software licensing models and compliance requirements.
• Familiarity with IT procurement processes and vendor management.