IT Manager

ROLE AND RESPONSIBILITIES

• Initiating, leading, and executing IT projects with global IT, and different local departments with the perspective of both a technical expert and a business leader.
• Suggesting and driving internal process improvements within the IT Department – with special focus on a Project Management framework that would be beneficial to the retail industry.
• Working as a business partner with store operations and with department leaders to deliver end-to-end projects on time, on budget, and with quality.
• Effective management of risks related to IT deliverables, offer impartial expert guidance aimed at the agreed business outcomes and collaboratively establish countermeasures, while ensuring adherence to the established project change management process.
• Creating, monitoring, and adjusting of IT-related budget, project-related procurement, and detailed schedule with the, incorporating issues or risks.
• Establishing efficient work planning and providing effective technical guidelines to the assigned vendors for each IT activity such as device kitting, installation in store, etc.
• Strong, proactive management of vendor partners to ensure that the quality standards of the company are met. This includes alignment of the needed vendor manpower to ensure optimal allocation of resources to meet the deadlines.
• Monitoring and controlling the project progress, status, and compliance with established standards and agreed timeline.
• Providing inputs for continuous improvement of the company and the team’s processes and systems to attain KPI targets.
• Outlining clear roles and responsibilities within project for team members to ensure clear allocation of responsibilities and execution of project within agreed budget and timeline.
• Outlining key contract terms including SLAs on quality, timelines, and close monitoring on payments.
• Ensure that all deliverables, whether software, hardware, processes, products, or business change are fit for purpose, meet all relevant requirements and are effectively transitioned to support the business.
• Coordinates with internal teams for IT requirements and timeline.
• Coordinates with external vendors (POS ,store devices, network, internet, cabling, EFT) for device acquisition, services, delivery and installation. Manage project vendor/s to ensure contracted deliverables are received on-time and to the expected standard of quality.

   QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Minimum 5 years of experience as a Network Administrator, IT Site Manager or any similar role that has significant participation in implementing and maintaining network infrastructures
• Candidate must be driven, motivated, and passionate.
• At least 3 years in a managerial position.
• PMP certification is highly desirable
• Excellent communication, problem solving and organizational skills.
• Willingness to learn new software and systems.
• Agile mindset, can adopt to any work environment
• Willing to work long hours and/or weekends to support store operations