IT Manager

COMPANY DESCRIPTION:

CEF Solutions Inc. provides Global Staffing Services and Consulting, Business Process Outsourcing (BPO) services specializing in BPO Operations, Operations Management, and Process Engineering and Innovation to clients in the Manufacturing and Customer Service industry. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website:

JOB DESCRIPTION:

We're seeking a skilled professional for a pivotal IT Manager role in our team, primarily focusing on network design, implementation, and maintenance for CEF. Alongside these core responsibilities, this position will play a crucial role in end-user support, involving equipment configuration and troubleshooting. This position demands a comprehensive understanding and significant experience in network architecture, configuration, and ongoing maintenance, as well as a knack for addressing end-user technical needs efficiently.

RESPONSIBILITIES:

Network Design and Implementation

• Design and implement network solutions for CEF, ensuring high availability and performance

• Develop and maintain detailed network documentation and diagrams

Network Maintenance

o Perform regular network maintenance and upgrades

o Monitor network performance and troubleshoot issues to ensure optimal operation

End-User Support

• Provide technical support to end-users, addressing and resolving network-related issues efficiently

• Configure and troubleshoot network equipment, including routers, switches, and firewalls

Configuration and Troubleshooting

• Configure network devices and systems to meet business requirements

• Diagnose and resolve complex network issues, working collaboratively with other IT teams

QUALIFICATIONS:

• Minimum of 5 years in IT Operations or Project Management, with a focus on Network Engineering

Technical Skills

• Extensive knowledge of networking, hardware, and software systems

• Proficient in configuring and troubleshooting network equipment, including routers, switches, and firewalls

• Experience with security tools and practices such as Sophos, SonicWall, and IPSec

• Familiar with email systems like O365 and server environments like Microsoft Azure

• Proficient with communication tools including Slack, Teams, and Zoom

Soft Skills

• Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical users

• Strong problem-solving abilities to ensure compliance with regulations without creating inefficiencies

• High-level of professionalism and enthusiasm for the work

• Initiative and self-motivation in daily tasks

• Strong analytical and risk assessment skills

• Effective Project Management and ability to meet deadlines

Organizational Skill

• Excellent organizational and documentation skills with keen attention to detail

• Ability to prioritize and manage multiple projects simultaneously

• Commitment to consistency and adherence to best practices to support organizational scalability

Program Skills Required

• Email: Office 365 Outlook

• Server: Microsoft Azure

• Security: Sophos, SonicWall, IPSec

• Communication: Slack, Teams, Zoom

Education and Experience

• Bachelor’s degree or higher

• Software/Server-related certificates is preferred

• Security-related certificate, education is preferred

OTHER REQUIREMENTS:

• Availability to work Monday to Friday in Eastern time (night shift in PH time)

• Willingness to work in a hybrid setup, both remotely from home and onsite within Metro Manila.

• Availability to start immediately is highly advantageous