IT Manager (5Elk)

• Do you want to work with some of Australia's best financial planning businesses?
• Embark on a fulfilling and engaging career.
• Generous benefits + personalized learning and development.

This is a dayshift, full-time onsite role with weekends off.

ABOUT BSA

We are a talent outsourcing company with offices in the Philippines. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace, we are a family. We create a satisfying work environment, one that you'll look forward to coming to every day — a place where the best and brightest minds meet to build a community of successful companies.

ABOUT THE CLIENT

5 ELK is an outsourcing provider working with Australian businesses to develop financial advice that creates wealth, happiness and freedom for its clients.

ABOUT THE ROLE

The IT Manager at 5 ELK is responsible for the strategic planning, co-ordination, implementation, and management of the company’s IT infrastructure. This includes overseeing cybersecurity measures, endpoint & network administration, and the management of client virtual environments. The role ensures that all systems are secure, efficient, & compliant with operational and security standards. By aligning technology initiatives with 5 ELK’s business objectives and client service requirements, the IT Manager plays a key role in supporting growth, performance, & digital resilience across the organization.

Responsibilities:

ENDPOINT MANAGEMENT

Tools/Systems: Microsoft Defender, Sophos XGS 2100, Splashtop, Windows 10/11

• Enforce endpoint security across internal and client systems.
• Monitor Microsoft Defender Antivirus and ensure up-to-date protection
• Configure firewall policies via Sophos or local settings.
• Coordinate manual patching and updates for endpoints.
• Use Splashtop for remote desktop support.
• Maintain asset inventory and device lifecycle.

NETWORK AND FIREWALL MANAGEMENT

Tools/Systems: Sophos XGS 2100, NSG (Azure), UDM (if used)

• Configure and manage Sophos XGS firewalls and firmware.
• Monitor traffic, web filtering, and SSL/TLS inspection.
• Apply NSG security rules in Azure VNets.
• Maintain WAN/LAN connectivity and escalate ISP issues.

CLOUD INFRASTRUCTURE & IDENTITY

Tools/Systems: Microsoft Azure, Azure AD Connect, Microsoft Entra, Hybrid AD

• Maintain Azure AD Connect sync and resolve sync issues.
• Manage hybrid AD environment stability.
• Administer Microsoft Entra policies including MFA and SSO.
• Handle user provisioning and access changes.

AZURE VIRTUAL DESKTOP (AVD)

Tools/Systems: Azure Portal, AVD Host Pools, FSLogix, Microsoft Defender

• Monitor AVD health and troubleshoot VM/session issues.
• Manage host pool scaling and configurations.
• Implement Defender for Endpoint and access controls.

SUPPORT TOOLS AND SERVICE MANAGEMENT

Tools/Systems: Splashtop, Outlook, SOPs

• Use Splashtop for remote IT support.
• Oversee IT Request Process with operations team.
• Maintain SOPs and documentation.
• Log incidents and resolution steps.

SECURITY, MONITORING AND COMPLIANCE

Tools/Systems: Sophos XGS, Microsoft Defender, Secure Score, ISO 27001

• Perform security reviews based on ISO 27001.
• Monitor antivirus, patch gaps, and access anomalies.
• Support audits and provide documentation.

IT PROJECTS AND PLANNING

(Examples: Intune onboarding, patching systems, Zoho integrations)

• Lead internal IT projects and systems upgrades.
• Research and deploy tools for operational improvement.
• Coordinate across departments for project execution.

REPORTING AND COMMUNICATION

(Channels: Weekly reports, documentation, email updates)

• Generate IT health and incident reports.
• Present risks and improvements to management.
• Coordinate with vendors for escalated support.

IT POLICIES, PROCEDURES AND COMPLIANCE DOCUMENTATION

(Tools/Systems: Word, Google Docs, SharePoint, ISO 27001 mapping)

• Develop and maintain IT policies and SOPs.
• Review and update processes annually.
• Implement acceptable use and data classification policies.
• Conduct awareness training for policy adherence.

• Bachelor’s Degree in Information Technology, Computer Science, or related field.
• 5+ years of experience in IT, with at least 2 years in a managerial or supervisory capacity.
• Strong technical background in systems/network administration, automation, cloud computing (e.g. Microsoft 365, Azure), cybersecurity, and IT support.)
• Proven leadership & project management skills.
• Experience in BPO or offshore staffing environment is a plus.
• Excellent communication and interpersonal skills.
• Must be based in or willing to work onsite
• Excellent technical and problem-solving abilities.
• Strong leadership and team management skills.
• Proven experience in managing IT infrastructure and networks.
• Solid understanding of cybersecurity protocols and risk mitigation.
• Ability to manage and support virtual environments and remote systems.
• Strong sense of responsibility and integrity in handling sensitive data and security protocols.
• Excellent communication and cross-functional collaboration skills.
• High level of integrity in managing system access, compliance, and IT assets.
• Strong organizational and prioritization skills in high-pressure environments.
• Flexibility to provide IT support beyond regular hours when needed.

Our Client, 5 ELK benefits:

• Fixed Dayshift Schedule and Weekends Off
• Australian Holidays off and get to enjoy Christmas and New Year
• Competitive Compensation Package
• HMO with 200k benefits, plus 1 dependent when you start
• Monthly Awards and other Incentives
• Company Events and Employee Wellness Programs
• Personalised learning and development program
• Coaching and mentoring by qualified and experienced professionals
• Modern fit-out and workstation