IT Network Engineer

Company : Calltek

Job Type : Full Time

Cebu City, Cebu

Job Description - IT Network Engineer

Perform installation, configuration, and maintenance of network equipment.
Carry out network design and implementation.
Monitor network performance.
Do maintenance and updates/upgrades on network equipment.
Troubleshoot Network Infrastructure issues.
Provide technical support to end users, resolving hardware and software issues efficiently.
Diagnose problems, implement solutions, and escalate as necessary.
Maintain documentation of common problems and solutions.
Maintain service level agreements (SLA).
Handle routine system maintenance (network/software/PBX)
Participate in backup testing, business continuity, and recovery drills.
Monitor, analyze, and diagnose various network equipment through monitoring and management tools.
Log ticket issues and document relevant information to come up with a resolution.
Work with Security and Compliance to ensure IT infrastructure compliance with organizational policies, procedures, and industry standards.
Collaborate with other teams – Corporate Connectivity, Managed Services, Engineering, Security, and Compliance.
Help identify opportunities for process improvement, recommendations, upgrades, or new technologies.
Able to stay current with industry trends and best practices to enhance operational efficiency.

IT / Computer Science-related degree or certification.
Hardware: Knowledge of servers, workstations, storage systems, and peripheral devices.
Proficient in configuring, deploying, and maintaining core network infrastructure, routers, switches, VPN, VLAN, and dynamic routing protocols.
Preferably with a background in virtualization: Experience with VMware, Hyper-V, or similar platforms.
Knowledge in Mikrotik, Tailscale and Netskope is a plus.
Monitoring and management tools (e.g., Zabbix/Nagios).
Preferred experience with diverse IT ticketing platforms (JIRA, ServiceNow, etc.)
Preferred background in backup and recovery solutions.
Active Directory and identity management.
Preferred background with PBX systems (Mitel, Switchvox, Asterisk)

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IT Network Engineer

Job Description - IT Network Engineer

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