IT Operations Analyst II

Job Track Description:

• Requires formal education and relevant expertise in a professional, sales, or technical area.


• Performs technical-based activities.


• Contributes to and manages projects.


• Uses deductive reasoning to solve problems and make recommendations.


• Interfaces with and influences key stakeholders.


• Leverages previous knowledge and expertise to achieve results.


• Ability to complete work self-guided.


• College or university degree required.

General Profile

• Requires knowledge and experience in the field.


• Will acquire higher-level knowledge and skills.


• Develops an understanding of the company, processes, and customers.


• Uses existing procedures to solve routine or standard problems.


• Receives moderate guidance and direction from others.

Functional Knowledge

• Requires expanded conceptual understanding of theories, practices, and procedures. 

Business Expertise

• Uses an understanding of key business drivers to accomplish work.

Impact

• Impacts a team, by example, through the quality service and information provided


• Works within guidelines and policies.

Leadership

• No supervisory responsibilities.


• Provides informal guidance to new team members.

Problem Solving

• Uses existing procedures to solve standard problems.


• Examines information and standard practices to make judgments.

Interpersonal Skills

• Exchanges complex information and ideas effectively.

Responsibility Statements

• Maintains task-based queue for completed tickets in the order received or based on criticality.


• Provides support for installations, troubleshoots local applications, and database issues.


• Assists Sr. Operations Engineers with designing and implementing new solutions.


• Assists in maintaining and updating documentation.


• Administers onsite and remote assistance.


• Participates in planning, daily meetings, and backlogs sessions.


• Performs other duties as assigned.


• Complies with all policies and standards.