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IT Operations Lead | Hybrid | With Dependent Coverage

icon building Company : Filtaglobal
icon briefcase Job Type : Full Time

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Job Description - IT Operations Lead | Hybrid | With Dependent Coverage


Description



Position at FiltaGlobal Philippines Inc.


Location: Hybrid - WeWork RCBC Plaza Tower 1 
Schedule: Monday to Friday, 6:00 AM – 3:00 PM PHT

About the Company
 
Since 2016, Filta has been an award-winning, Australian-owned BPO partnering with forward-thinking businesses to build full-time teams in the Philippines and Colombia.
 
At Filta, we’re not just an outsourcing company - we’re a global community of talented people who care about doing great work the right way. We’re building a place where great minds connect, collaborate, and make a lasting impact.
 
To make this happen, we need people who create meaningful experiences for those who matter most - our clients, our teammates, and future talent.
 
Join a team that values ownership, candour, and great service - for our clients and for each other.
 
We’re now looking for a Senior Payroll Specialist to join our growing team.
 
Why You’ll Love Working With Us
 
  • HMO healthcare for you and 1 dependent (with COVID insurance)
  • 20 combined SL/VLs per year, accrued from day one (10 credited post-regularization)
  • 13th-month bonus + government-mandated benefits
  • Computer provided + monthly internet allowance
  • Access to work in one of our Manila-based offices
  • Member Wellness Program to support balance and wellbeing
  • Regularization drink to celebrate milestones
  • Paid birthday leave + birthday cake
  • Doona Days - additional leave credits for self-care, and mental reset
  • Welcome gift pack + work anniversary gifts
  • Year-End Party + Christmas hamper
  • Regular social activities across teams and time zones
What You’ll Be Doing
Ensure the Digital Workplace Services team delivers consistent, high-quality support while maintaining rigorous security and compliance standards. You will professionalize the IT function by building better processes, mentoring the team, and providing specific operational reporting.

 

  • Operational Excellence & Reliability
    • SLA Adherence: ≥ 85% of support tickets resolved within SLA.
    • Root Cause Resolution: Recurring technical "noise" is identified and eliminated through automation or process fixes.
    • Service Continuity: Zero unplanned downtime due to expired licenses or unmanaged vendor issues.
  • Infrastructure & Compliance Integrity
    • Asset Hygiene: 100% Asset Register accuracy; no "ghost assets" or financial loss due to untracked hardware.
    • Security Posture: 100% of devices covered by encryption and patching policies.
  • Team Capability Growth
    • Technical Support Officers evolve from reactive ticket closers to proactive troubleshooters.
    • The team resolves L1/L2 issues independently, requiring your intervention only for L3 escalations.
  • Strategic Visibility
    • Management receives accurate, proactive reporting on IT health, risks, and opportunities Weekly.
What You’ll Bring
  • 5+ years in IT Operations or Technical Support, with at least 2 years in a Senior/Lead role.
  • Deep Technical Proficiency: Hands-on expertise with Microsoft 365 & Google Suite Administration is non-negotiable.
  • Compliance Experience: Practical experience working within ISO 27001, SOC2, or similar frameworks.
  • Support Methodologies: Strong knowledge of ITIL concepts (Incident, Problem, Change Management).
Ready to Apply?
We’re excited to meet you. Click Apply, upload your CV, and complete our brief questionnaire.
Important: This role is open to PH citizens only. Applications must be submitted in English. 

 



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