IT Product Manager | ITSM & Managed Services

IT Product Manager | ITSM & Managed Services

Product Management & Development (Information & Communication Technology)

The Product Manager is responsible for the PnL of the product/s that he/she handles. He sets direction for the product go-to-market with the strategic objective to generate revenues for the Company, specifically, for Managed Services, Managed Testing Services and IT Service Management with a focus on developing large multi-year deals. 

DUTIES AND RESPONSIBILITIES: 

• Empowers the Sales team to maximize product sales through effective proposal crafting and deal closure strategies.
• Provides essential pre-sales support to the Sales team, conducting client presentations and ensuring in-depth product knowledge.
• Ensures product relevance and competitiveness by defining pricing strategies, outlining product roadmaps, and driving innovation initiatives.
• Oversees delivery operations to enhance operational efficiency and directly impact profit and loss statements.
• Strategically positions the product in the market, generating both passive and active leads through telemarketing efforts. Develops and provides sales collateral, including product decks and sales materials.
• Expands the product portfolio by introducing new, viable products to create additional revenue streams for Yondu.
• Manages relationships with third-party partners, including principals and vendors, to enhance product offerings and collaborations.
• Equips the Sales team with comprehensive product training to enhance their selling capabilities.
• Proactively gathers insights on competitor offerings to ensure the commercial viability of proposals and offerings.
• Leads product strategy and go-to-market initiatives to drive long-term growth and success.
  
   

Technical Expertise:

• Provide an overall framework and estimation model for Managed Services, Managed Testing Services and ITSM deals with a focus on large multi-year deals, incorporating efficiency gain over time from problem management, automation, tools and accelerators uptake, shared services, pyramid refresh, etc..
• Provide enablement and technical guidance and governance on solution development and integration to Technical Solutions Managers for solutions in the Manages Services, Managed Testing Services and ITSM areas. 
• Conduct/provide guidance for discovery/due diligence workshops with clients for the scoping phase of deal development. 
• Stay updated with emerging technologies, industry trends, and competitive landscape to ensure our solutions remain cutting-edge and relevant.
• Identify opportunities for enhancements or improvements to existing solutions and the overall offering based on client feedback and market insights.
• Drive the creation of innovative and comprehensive technical solutions that address client requirements, align with industry best practices, and showcase our competitive advantage.
• Oversee the development of compelling proposals, presentations, and demonstrations that showcase the value of our solutions.
• Other job-related activities that may be assigned from time to time.

JOB SPECIFICATIONS: 

• Education – Bachelor’s Degree in Business, Information Technology or equivalent disciplines
• Related Work Experience - Minimum 5 years solid experience in Product Management and Technical Pre-Sales
• Strength on B to B and B to B to C product marketing, 
• Exposure on IT related product/services
• Knowledge – Understanding of the product's technical specifications, capabilities, and limitations.
  • Familiarity with relevant industry trends, technologies, and best practices.
  • Proficiency in designing and presenting technical solutions tailored to client requirements.
  • Knowledge of product development processes, including ideation, prototyping, testing, and release management.
• Skills –
• Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
• Ability to analyze market dynamics, customer needs, and competitor offerings to inform product decisions.
• Skill in demonstrating product features and functionalities to potential clients, highlighting value propositions.
• Capability to engage in consultative discussions with clients to understand their needs and propose tailored solutions.
• Strong interpersonal skills to establish and maintain relationships with clients, internal teams, and third-party partners.
• Aptitude for identifying and resolving technical challenges and issues during the pre-sales process.
• Able to work independently and in a team environment

Your application will include the following questions:

How many years' experience do you have as a Services Management Manager?

Yondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions.

If you’re looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you’ll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You’ll also enjoy collaborating with brilliant and fun people who are ready to take on the world.

Established in 2001, our company has grown exponentially, and we’re always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond!

Join us and grow your career in the IT industry!

Yondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions.

If you’re looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you’ll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You’ll also enjoy collaborating with brilliant and fun people who are ready to take on the world.

Established in 2001, our company has grown exponentially, and we’re always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond!

Join us and grow your career in the IT industry!

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