IT Senior Manager

Location: Chinatown, Manila

Schedule: Monday to Friday; 7:30AM - 6PM (Compressed Workweek)

Work Setup: 100% Onsite

Lead the IT department's operations, staff, and improvement initiatives. Ensure reliable day-to-day service delivery while planning and executing projects that modernize infrastructure, reduce technical debt, and align technology capabilities with business goals. Serve as the primary technical leader on-site, collaborating with the remote CTO to turn technology strategy into concrete plans and results.

QUALIFICATIONS:

• Bachelor's degree in any STEM field is preferred but proven equivalent work experience will be gladly considered.
• Minimum 7 years of increasing responsibility, including at least 3 years in people leadership, in IT Operations and/or project roles.
• Strong English communication skills, both written and spoken. Shortlisted candidates will be asked to submit a brief video self-introduction in English.
• Familiarity with Agile methodologies and DevOps practices (CI/CD pipelines, version control, collaborative workflows).
• Experience with Infrastructure as Code tools such as Terraform, Ansible, or similar.
• Working knowledge of both Microsoft (Windows Server, Active Directory, M365) and Linux environments.
• Hands-on experience with virtualization and public cloud platforms (like AWS, Azure, GCP).
• Self-directed continuous learner who stays current with technology trends and pursues professional development independently.
• Relevant certifications are valued but not required.

JOB RESPONSIBILITIES:

Infrastructure Administration

• Manage IT staff including systems administrators, support personnel, and any future hires; conduct performance reviews, mentoring, and professional development planning.
• Establish and maintain IT operational standards, policies, and procedures.
• Serve as the escalation point for critical incidents and complex technical decisions.
• Supervise the modernization of on-prem virtualization (Linux KVM), backups and business continuity capabilities and plans.
• Supervise cloud infrastructure use on Azure (experience with other major clouds instead is OK).
• Supervise converged network infrastructure including routers, switches, firewalls, VPNs, wireless and IP-telephony.

Security, Operations and Support

• Maintain and enforce security policies, access controls, patch management, and compliance requirements in coordination with the CTO.
• Ensure the reliability, availability, and performance of all IT infrastructure including servers, networks, cloud environments, and end-user systems.
• Ensure service delivery: define and track SLAs, incident response, change management, and problem management processes.
• Oversee vendor relationships, contracts, and procurement for IT services and equipment.
• Ensure business continuity and disaster recovery plans are documented, tested, and current.

Projects and Leadership

• Identify, prioritize, and manage improvement projects that reduce technical debt, increase automation, and improve reliability and security posture.
• Lead adoption of modern practices including Infrastructure as Code, CI/CD, monitoring-as-code, and documented-as-built configurations.
• Manage project scope, timelines, budgets, and stakeholder communication for IT initiatives.
• Champion all IT Team principles, including documentation as part of the definition of done: ensure all systems, configurations, procedures, and project outcomes are thoroughly documented and kept current.
• Foster and maintain a culture of continuous improvement and self-directed learning among the team, leveraging AI and available training resources.