IT Senior Manager

ALL ABOUT PwC AC Manila

We are a community of solvers with a clear mission: to empower PwC member firms in over 20 countries by delivering quality services in Trust Solutions (Assurance, Tax), Advisory and Business Services, thereby building trust and driving sustained outcomes for our clients.

Our team of over 3,000 professionals brings together a diverse range of talents, creating a workplace that promotes inclusivity, innovation, collaboration, and a strong dedication to providing excellent client service. Through My+, we offer a brand-defining people experience in the areas that matter the most: Well-Being, Total Rewards, Development and Community.

PwC Acceleration Center Manila has been certified as a Great Place to Work for two consecutive years, highlighting its exceptional work environment and employee satisfaction. The center's commitment to inclusivity and diversity is evident in its practices and policies, fostering a culture of collaboration and respect. Additionally, PwC Acceleration Center Manila has experienced significant employment growth, attracting and retaining top talent while providing ample career opportunities and professional development for its employees.

Our firm's evolution is a testament to our commitment to growth and transformation. We are continuously expanding horizons, leveraging tech-driven teams to deliver unparalleled client experiences and groundbreaking solutions. Together, we forge the path to endless possibilities!

POSITION / ROLE SUMMARY

The IT Senior Manager will be responsible for managing and implementing the program vision and delivery of the following components within the territory and regional work streams, including but not limited to communication network, server, telephony, and other software applications. The role will equally be accountable for technology-related projects and engagement with key stakeholders ensuring that project plans are effectively delivered into solutions, milestone outputs and that programme benefits are communicated and realized. The role will likewise take the lead in the enhancement of the Center’s IT infrastructure – create and review existing processes, resources and systems - resulting in operational changes achieved in the most effective and efficient way.

REPORTING

This position will report to the Chief Operating Officer.

WHAT’S IN IT FOR YOU

A career within the Corporate Services Team will provide you with the opportunity to manage various aspects of the IT services of PwC AC Manila. You will take the lead in positioning key strategic plans essential to the growth of the Center. Particularly in IT Service Management, Service Desk, and Center’s IT system architecture.

You will be working hand in hand with the internal operations team both in local and global capacity to represent AC Manila, likewise, with external parties. Working at a PwC Acceleration Center , you will have the opportunity to build relationships with teams of other PwC Network Member Firms such as, but not limited to, PwC US Firms, PwC AC Kolkata (India), PwC AC Buenos Aires (Argentina), and PwC APAC Firms.

While primarily focusing on IT services, there will also be exposure to learn other operational areas of the business that will leverage on your strengths this includes collaboration with the Client Services teams.

KEY RESPONSIBILITIES

IT Service Management

• Ensure high availability network infrastructure to provide maximum performance to the Center
• Establish the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
• Maximize network performance by monitoring performance, managing network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation
• Undertake data network fault investigations in local and global wide area network environments, using information from multiple sources
• Secure network systems by establishing and enforcing policies, and defining and monitoring access
• Report network operational status by gathering and prioritizing information and managing projects
• Upgrade data network equipment to the latest stable firmware releases and optimize the network capabilities at the most effective way
• Capacity management and audit of IP addressing and hosted devices within data centers
• Liaise with project teams, regional and service desk engineers on a regular basis

Continual Service Improvement

• Design and implementation of new solutions and improving resilience of the current technology environment
• Working together with the IT Manager, develop overall IT service management strategy and budget
• Lead and manage large and complex IT projects, collaborating closely with other technical team and Business partners – ensure proper project monitoring to deliver on time and within budget
• Ensure the team stays motivated, helps resolve conflicts and able to make timely decisions as needed to keep the project on-track

QUALIFICATION REQUIREMENTS

Educational Background

• Bachelor Degree in Information Technology or technical related disciplines

Essential Requirements

• Minimum 15 years of experience in an IT function
• Strong knowledge on the following:
• Network performance tuning
• LAN, WAN, GWAN, VoIP
• Servers - File Server, Application Server, UAT Server, Security Server (Domino, Domain Controller), Common Drive Server, and Communication Server
• Network design and implementation
• HP, Cisco and Palo Alto products
• Project Management
• Cloud services
• Annual budgeting
• Strong communication skills in English (day to-day work would be in English)
• Ability to manage 20 member team

Other capabilities

• Ability to understand complex business scenarios and offer effective solutions, including negotiation
• Be able to demonstrate resilience and manage conflicts positively
• Be flexible and adaptable to change as the Company may require, from time to time, for you to attend to tasks - other than those described above but within your capabilities and skill sets, to meet the reasonable needs of the business.
• Excellent understanding of customer service with a strong sense of customer focus
• Experience in developing and managing detailed project plans
• Able to clearly articulate technical concepts to IT and Business people
• Proficiency in Windows 7, MS Office, and Google Tools
• Experience with Lotus Notes is desirable
• Experience in video conferencing, IOS and Android devices will be looked upon highly
• Self-starter who is able to work independently and flexible to work outside office hours, if required
• Applies commercial and technical expertise by staying up to date in industry standard
• Comfortable in a rapidly changing environment and able to manage tasks simultaneously