IT Service Desk Associate III- MySQL

Requirements:

-Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Engineering (Computer/Telecommunication) or equivalent.

-With at least 6 months to 1 year experience in SQL, with background in VMWare

-Hybrid, night shift

Job Description

-Logs all incident and service request details.

-Categorizes and prioritizes codes.

-Provides customer service resolution for operational and service-related incidents.

-Routes incidents and service requests that cannot be immediately handled.

-Manages requests and incident reports from customers.

-Determines which CIs are involved in the incident.

-Delivers courteous services and is responsible for end-user requests.

-Resolves or escalates incidents and requests, as needed.

-Updates and validates all incident information.

-Obtains additional information from the requester and end-users.

-Ensures that incidents are resolved and closed.

-Performs other duties as assigned.

-Complies with all policies and standards.