IT Service Desk Associate (L1 - Urgent)

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in

and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

Qualifications

• Fresh Graduates are welcome to apply
• Fluent in Business English
• Strong attention to details
• General IT Knowledge with focus on workplace IT
• Ability of cross-functional thinking and quick problem solving skills
• Customer service and solutions-oriented person, conveying genuine willingness to help
• High degree of self-motivation and learning potential
• Ability to work under pressure, shifting schedule and working onsite
• Can start asap

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.