IT Service Desk Officer

Company : Esc Corporation

Job Description - IT Service Desk Officer

IT Service Desk Officer

Key Responsibilities:
Network Support:
• Configure and troubleshoot network connectivity issues.
System Support:
• Provide support for Microsoft 365, Windows 10/11, Apple computers, mobile devices,
and printers.
• Install, configure, and maintain operating systems and applications.
• Troubleshoot hardware and software issues.
• Setup New Users and Exit Users
Application Support:
• Troubleshoot application faults and provide technical assistance to users.
• Liaise with application vendors to resolve complex issues.
• Assist in the implementation and deployment of new applications.
Telephony Support:
• Support VOIP telephony systems, such as 3CX and Microsoft Teams.
• Configure user accounts, manage call routing, and troubleshoot voice and video
conferencing issues.
Remote Support:
• Utilize MSP remote tools to provide remote assistance to clients.
• Diagnose and resolve technical issues remotely.
Client Communication:
• Communicate effectively with clients via telephone and email.
• Provide clear and concise explanations of technical issues and solutions.
• Build and maintain positive relationships with clients.
Documentation:
• Document technical procedures, troubleshooting steps, and knowledge base
articles.
• Maintain accurate and up-to-date records of client support interactions.

Key Skills:
• At least 12mos. of experience in IT support or a related field.
• Strong technical skills, including knowledge of networking, operating systems, and applications.
• Ability to troubleshoot and resolve technical issues efficiently.
• Excellent communication and interpersonal skills, including confident written and spoken English.
• Strong customer service orientation.
• Ability to work independently and as part of a team.
• Experience with cloud-based services (e.g., Azure, AWS) preferred.
• Experience with cybersecurity and data protection practices preferred.

Qualifications:

Bachelor’s degree in computer science, information technology, or a related field.
Willing to work onsite in Ortigas Center, Pasig City.

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IT Service Desk Officer

Job Description - IT Service Desk Officer

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