IT Specialist II - Makati City

We're Hiring: IT Specialist II
Location: Salcedo Village, Makati City
Work Setup: On-site | Full-Time
Department: Global IT Support

Are you an experienced IT professional with a passion for problem-solving and innovation? We're looking for an IT Specialist II to support our growing team with day-to-day operations, project implementation, and user support in a fast-paced, global environment.

Key Responsibilities:

• Monitor and manage helpdesk tickets via Slack and internal portals


• Troubleshoot hardware/software issues (Mac and Windows OS)


• Administer tools like Google Workspace, O365, Jira, Confluence, Slack, Zoom


• Provide onboarding/offboarding IT support and manage IT assets


• Perform basic network troubleshooting (TCP/IP, DNS, VPN, etc.)


• Support AV systems and Zoom Room setups


• Document IT processes and maintain internal knowledge bases


• Lead or contribute to small to medium-scale IT projects


• Ensure compliance with IT security standards and policies

Qualifications:

• Bachelor’s degree preferred


• 4–8 years of relevant IT support experience


• Experience in SaaS, E-commerce, Tech, or fast-scaling global companies


• Strong communication and documentation skills


• Ability to work independently and manage multiple tasks


• Familiarity with ServiceDesk support processes and project coordination


• Willingness to work flexible hours and travel to other office locations as needed

Why Join Us?

• Work with a dynamic and collaborative global IT team


• Lead real-world IT projects and initiatives


• Gain exposure to cutting-edge tools and tech environments


• Opportunities for professional development and career advancement