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IT Specialist II - Makati City

icon building Company : Cloudkitchens
icon briefcase Job Type : Full Time

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Job Description - IT Specialist II - Makati City

We're Hiring: IT Specialist II
Location: Salcedo Village, Makati City
Work Setup: On-site | Full-Time
Department: Global IT Support


Are you an experienced IT professional with a passion for problem-solving and innovation? We're looking for an IT Specialist II to support our growing team with day-to-day operations, project implementation, and user support in a fast-paced, global environment.


Key Responsibilities:



  • Monitor and manage helpdesk tickets via Slack and internal portals

  • Troubleshoot hardware/software issues (Mac and Windows OS)

  • Administer tools like Google Workspace, O365, Jira, Confluence, Slack, Zoom

  • Provide onboarding/offboarding IT support and manage IT assets

  • Perform basic network troubleshooting (TCP/IP, DNS, VPN, etc.)

  • Support AV systems and Zoom Room setups

  • Document IT processes and maintain internal knowledge bases

  • Lead or contribute to small to medium-scale IT projects

  • Ensure compliance with IT security standards and policies


Qualifications:



  • Bachelor’s degree preferred

  • 4–8 years of relevant IT support experience

  • Experience in SaaS, E-commerce, Tech, or fast-scaling global companies

  • Strong communication and documentation skills

  • Ability to work independently and manage multiple tasks

  • Familiarity with ServiceDesk support processes and project coordination

  • Willingness to work flexible hours and travel to other office locations as needed


Why Join Us?



  • Work with a dynamic and collaborative global IT team

  • Lead real-world IT projects and initiatives

  • Gain exposure to cutting-edge tools and tech environments

  • Opportunities for professional development and career advancement

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