IT Specialist - Onboarding Team

About Us

BillEase makes it easier for you to afford what you want and need today. Our brand is built on making shopping and payment processes seamless and convenient. With customers living diverse lifestyles, we aim to enhance their shopping experiences both online and offline.

The name billease combines bill and ease, pronounced bilis—the Filipino word for speed or swiftness—reflecting our commitment to fast, hassle-free service.

Discover more about us here: https://billease.ph/about-us

Position Overview
We are seeking a detail‑oriented and proactive IT Specialist to join our Onboarding Team. This role will be solely responsible for the setup, management, and deactivation of user accounts across multiple platforms, ensuring a seamless onboarding and offboarding experience for new hires and departing employees. The IT Specialist will act as the primary liaison between the IT Department and the Onboarding Team, ensuring timely coordination and resolution of account‑related requirements.

Key Responsibilities

• Create, configure, and manage user accounts for:

  • Zoho Mail

  • Gmail

  • Discord

  • Learning Management System (LMS)

• Handle account deactivation promptly for offboarding employees.

• Maintain accurate records of account provisioning and deactivation activities.

• Collaborate closely with the Onboarding Team to align account setup with onboarding schedules.

• Serve as the communication bridge between IT and HR/onboarding, ensuring smooth coordination of technical requirements.

• Troubleshoot account access issues and escalate to IT when necessary.

• Ensure compliance with company security policies and data protection standards.

• Continuously review and improve account management processes for efficiency and reliability.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

• Proven experience in account administration across email, communication, and LMS platforms.

• Strong understanding of IT security and access control principles.

• Excellent communication and collaboration skills, with the ability to work effectively across teams.

• Detail‑oriented, organized, and able to manage multiple account requests simultaneously.

• Experience with Zoho Mail, Gmail, Discord, and LMS platforms preferred.

What We Offer

• Opportunity to play a critical role in employee onboarding and offboarding.

• Collaborative work environment bridging IT and HR operations.

• Professional growth in IT administration and process improvement.

Employment Details

• Type: Fixed-term (4 months) / Contractual
• Direct Hire
• Location: Hybrid - Kalaw, Manila, Field
• Industry: Fintech