IT Supervisor (Hybrid) | Las Piñas

Work Arrangement: Hybrid – predominantly WFH, works outside to meet clients as needed

Work Schedule: Shifting, no fixed weekends off, no guaranteed local holidays off, may be requested to go on OT as needed

Work Location: Las Piñas

Requirements:

• Any bachelor’s degree
• Must have at least 2 years of IT support experience in Supervisory capacity and at least 7 years of IT Support experience in a BPO setup or equivalent
• Proficient in IT systems and equipment, with hands-on experience in installation, configuration, maintenance, and repair.
• In-depth understanding of IT needs within call center operations and organization, especially in providing top-notch operations support.
• Exceptional technical writing skills to clearly document issues and solutions for both customers and technical support teams.
• Demonstrated excellence in time and project management, ensuring tasks are completed efficiently and effectively.
• Fluent in English, enabling clear and concise communication.
• Flexible and adaptable to dynamic work schedules and varying working hours.
• Strong expertise in diagnosing and determining problems swiftly and accurately.
• Outstanding customer service focus, committed to delivering exceptional support.
• Highly organized with a reliable track record of following through on commitments to customers.
• Excellent problem-solving, decision-making, and analytical abilities to tackle challenges confidently.

Key Responsibilities:

• Inspire and lead the Desktop Support/IT Support Team by effectively managing work assignments, conducting performance reviews, and setting ambitious goals.
• Drive desktop support operations with a focus on delivering outstanding customer service to both internal and external clients.
• Offer expert technical support, training, and guidance on network challenges and emerging technologies.
• Diagnose and resolve desktop-related issues promptly or escalate them to the right IT specialists when necessary.
• Partner with product development and other internal teams to tackle challenges and streamline processes for better outcomes.
• Collaborate closely with other IT teams to boost service quality, roll out new applications, and enhance security measures.
• Ensure the desktop support team fully understands and consistently meets service level agreements to maintain top-tier support standards.

• With 50k signing bonus given once regularized.