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IT Supervisor (Onsite) | Las Piñas

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Job Description - IT Supervisor (Onsite) | Las Piñas

Work Arrangement: 100% Onsite

Work Schedule: Shifting, no fixed weekends off, no guaranteed local holidays off, may be requested to go on OT as needed

Work Location: Las Piñas

Requirements:

  • Any bachelor’s degree
  • Must have at least 2 years of IT support experience in Supervisory capacity and at least 7 years of IT Support experience in a BPO setup or equivalent
  • Proficient in IT systems and equipment, with hands-on experience in installation, configuration, maintenance, and repair.
  • In-depth understanding of IT needs within call center operations and organization, especially in providing top-notch operations support.
  • Exceptional technical writing skills to clearly document issues and solutions for both customers and technical support teams.
  • Demonstrated excellence in time and project management, ensuring tasks are completed efficiently and effectively.
  • Fluent in English, enabling clear and concise communication.
  • Flexible and adaptable to dynamic work schedules and varying working hours.
  • Strong expertise in diagnosing and determining problems swiftly and accurately.
  • Outstanding customer service focus, committed to delivering exceptional support.
  • Highly organized with a reliable track record of following through on commitments to customers.
  • Excellent problem-solving, decision-making, and analytical abilities to tackle challenges confidently.

Key Responsibilities:

  • Inspire and lead the Desktop Support/IT Support Team by effectively managing work assignments, conducting performance reviews, and setting ambitious goals.
  • Drive desktop support operations with a focus on delivering outstanding customer service to both internal and external clients.
  • Offer expert technical support, training, and guidance on network challenges and emerging technologies.
  • Diagnose and resolve desktop-related issues promptly or escalate them to the right IT specialists when necessary.
  • Partner with product development and other internal teams to tackle challenges and streamline processes for better outcomes.
  • Collaborate closely with other IT teams to boost service quality, roll out new applications, and enhance security measures.
  • Ensure the desktop support team fully understands and consistently meets service level agreements to maintain top-tier support standards.
  • With 50k signing bonus given once regularized. 
Original job IT Supervisor (Onsite) | Las Piñas posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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