IT Support

MedSpecialized, Inc. is looking for an IT Support!

MedSpecialized is a Business Processing Outsourcing company catering to the Healthcare and IT service needs of the Meditab Group of Companies based in the United States of America. This role will be working with ER Tech Pros. Read more about their business here: https://www.ertechpros.com/

Position Overview: As an IT Support, you will play a critical role in ensuring the smooth operation of our IT systems, resolving technical issues, and contributing to a positive user experience.

Work Schedule and Arrangement: 9:00 PM - 6:00 AM Gliding Shift, Onsite

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Key Responsibilities:

• User Support & Ticket Management: Act as the first point of contact for all IT issues; manage the full lifecycle of support tickets with clear documentation and timely resolutions.
• Systems & Cloud Administration: Manage user accounts, permissions, and security groups within Active Directory, G Suite, and Office 365.
• Hardware Maintenance: Perform diagnostic testing and repairs on laptops, desktops, printers, and scanners (all brands).
• Network & Connectivity: Provide basic troubleshooting for local network issues, internet outages, and VPN connectivity.
• Software Troubleshooting: Provide advanced support for OS-level issues (Windows/Mac) and core business applications.
• On-Site Support: Ensure office hardware, conference room tech, and workstation setups are fully operational.

Requirements:

• Graduate of a 2-year Associate program in Information Technology, Computer Science, or a related field.
• 6 months to 1 year of hands-on experience in a Helpdesk or Technical Support role.
• Core Skills:
  ○ Proficiency in Active Directory (User creation, password resets, Group Policy).
  ○ Administration experience with G Suite and Microsoft 365.
  ○ Solid understanding of Basic Networking (TCP/IP, DNS, DHCP, Wi-Fi).
  ○ Strong Hardware Troubleshooting skills (specifically printers/scanners).
  ○ Advanced software troubleshooting for Windows and macOS environments.

Nice-to-Have:

• Experience with VOIP phone systems.
• Foundational knowledge of AWS (Amazon Web Services).
• Basic Server Management experience.

• Monthly salary of 16,000PHP - 20,000PHP
• New hire bonus of 5,000PHP
• Risk allowance of 2,000PHP

Perks and other benefits:

• Paid Training Period
• All national Philippines and USA holidays are observed
• Paid time off—public holidays, vacation, and personal time off
• Robust and effective Government Benefits Administration
• Lactation breaks (for breastfeeding moms)
• Discounted optical services with our partner clinic
• Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees)
• Free Health insurance with one (1) free dependent
• Free Life insurance
• Free Accident insurance
• Relocation allowance for new hires (from outside Cebu)
• Company-sponsored outings
• Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
• International travel opportunities (India and US office)

Our Recruitment Process:

1. Candidate Application Form
2. General Assessment 
3. Phone Screening
4. Technical Interview
5. Reference Check
6. Job Offer
7. Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background, and potential for growth seen during interviews, offers may go higher or lower.

Pro tip: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com