IT Support

Advance Your IT Career in a Fast-Paced Technical Environment

We're looking for an IT Support who enjoys solving technical problems, supporting critical systems, and making a direct impact on business operations. In this role, you'll be responsible for maintaining system uptime, connectivity, and operational performance by providing technical support to Service Technicians and internal teams.

This position is ideal for IT professionals who are passionate about troubleshooting, working with Linux environments, analyzing system alerts and logs, and collaborating with engineering teams to improve overall system reliability. You'll gain exposure to monitoring tools, connected devices, incident management, and operational support while developing your technical expertise in a growing organization.

Responsibilities:

• Investigate, troubleshoot, and resolve technical issues escalated by Service Technicians and operations teams
• Monitor system alerts, dashboards, and incident queues to proactively identify and address issues affecting system performance and connectivity
• Analyze logs, alerts, and system behavior within a Linux-based environment to diagnose technical problems
• Support field teams with troubleshooting related to hardware-integrated software systems and connected devices
• Escalate complex or high-impact incidents to the appropriate technical teams with thorough documentation and analysis
• Create and maintain documentation for known issues, root causes, workarounds, and resolutions
• Identify recurring technical issues and contribute recommendations to improve operational efficiency and system reliability
• Collaborate with Engineering, Operations, and other cross-functional teams to support long-term technical improvements
• Maintain accurate records of incidents, resolutions, response times, and support activities
• Assist in enhancing support processes, documentation standards, and escalation procedures
• Communicate effectively with distributed teams in a remote and asynchronous work environment
• Adhere to established service standards and support protocols to ensure timely issue resolution

Growth Opportunities:

• Hands-on exposure to Linux environments, monitoring tools, and operational support systems
• Collaboration with Engineering and Operations teams
• Continuous learning and career development opportunities
• Supportive and collaborative company culture

Qualifications:

• 2–4 years of experience in IT Support, Technical Support, Help Desk, Service Desk, Operations Support, or a related technical role
• Experience troubleshooting issues within production or operational environments
• Ability to analyze logs, alerts, dashboards, and monitoring data
• Basic Linux administration and command-line troubleshooting skills
• Strong written English communication and documentation abilities
• Excellent analytical, problem-solving, and troubleshooting skills
• Ability to work independently and effectively manage priorities
• Experience supporting distributed or remote teams is an advantage Detail-oriented with strong documentation practices
• Comfortable working with cross-functional teams

Preferred Qualifications:

• Exposure to cloud environments, connected devices, or IoT technologies
• Experience with monitoring platforms such as Datadog or AWS CloudWatch
• Familiarity with hardware-integrated software systems
• Experience in incident management, uptime monitoring, or operational support
• Knowledge of network troubleshooting, remote diagnostics, and device monitoring
• Experience conducting root cause analysis and improving support processes

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• 10% Night Differential
• Annual Performance-Based Merit Increases
• Employee Recognition Programs
• Company-Provided Laptop
• Site Options: Ayala, Makati or Clark, Pampanga
• Monday to Friday Schedule
• 9:00 AM – 6:00 PM CST / 10:00 PM – 7:00 AM PH Time
• 50,000 PHP-70,500 PHP ALL IN